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Aaaarrggghhhhhh!!!!!!! Are Ntl Customer Services The Worst In The Universe?!!!
binna
Posts: 363 Forumite
in Phones & TV
Just wanted to have a rant as I am about to explode!
We are moving house on friday (yippee!) but need to transfer our NTL services over. We currently have 2 lines, 1 business, 1 personal, broadband and telly with NTL.
I rang up last fri to inform them we were moving and to cancel the telly (cos I've bought a freeview box) so could they please let me know when an engineer can come out to transfer us over. The lad on the phone said he would register the transfer on the system notes, but they wouldn't know til monday so could I call back then. I said no problem and took his name (which was pointless really as they have so many call centres.. but anyways...).
Rang back Mon, spoke to someone different who said there was no record of transferring services to a new address but this other lad had barred calls to our business phone (eh!!!!). I explained that this was not what I had requested so could he please unbar it, he said yes, but it would take up to 2 hours to come back on, by which time i was off the phone, and guess what, it is still barred!
This next lad said we could transfer our services over but an engineer would need to go to the cable box in the street and move some cables to make space for our lines? Not sure how it works, but silly me assumes he knows what he's talking about. So he said he would ring me back to let me know when this has been arranged and we can transfer the services over.
Hadn't heard anything back by 2 today so gave them a ring back to speak to another fella who told me that none of this had been recorded so he would have to start the process again! He then went on to tell me that the business number could not be transferred over at all and we would have to have a new number! AAAAAAARRRRRRGGGGGGHHHHHHH!!!!!
I told him very politely that all of our advertising has this number on it and there is no way on this earth we can afford to lose it, so he spoke with his "senior advisor" who is supposedly ringing me back. hmmmmm....
Can anyone tell me if every other phone provider call centres are like this, I was thinking can we move to BT and keep the same number? It's not the first time we've had problems with NTL.
Any help would be appreciated and would stop me going insane!!:eek:
We are moving house on friday (yippee!) but need to transfer our NTL services over. We currently have 2 lines, 1 business, 1 personal, broadband and telly with NTL.
I rang up last fri to inform them we were moving and to cancel the telly (cos I've bought a freeview box) so could they please let me know when an engineer can come out to transfer us over. The lad on the phone said he would register the transfer on the system notes, but they wouldn't know til monday so could I call back then. I said no problem and took his name (which was pointless really as they have so many call centres.. but anyways...).
Rang back Mon, spoke to someone different who said there was no record of transferring services to a new address but this other lad had barred calls to our business phone (eh!!!!). I explained that this was not what I had requested so could he please unbar it, he said yes, but it would take up to 2 hours to come back on, by which time i was off the phone, and guess what, it is still barred!
This next lad said we could transfer our services over but an engineer would need to go to the cable box in the street and move some cables to make space for our lines? Not sure how it works, but silly me assumes he knows what he's talking about. So he said he would ring me back to let me know when this has been arranged and we can transfer the services over.
Hadn't heard anything back by 2 today so gave them a ring back to speak to another fella who told me that none of this had been recorded so he would have to start the process again! He then went on to tell me that the business number could not be transferred over at all and we would have to have a new number! AAAAAAARRRRRRGGGGGGHHHHHHH!!!!!
I told him very politely that all of our advertising has this number on it and there is no way on this earth we can afford to lose it, so he spoke with his "senior advisor" who is supposedly ringing me back. hmmmmm....
Can anyone tell me if every other phone provider call centres are like this, I was thinking can we move to BT and keep the same number? It's not the first time we've had problems with NTL.
Any help would be appreciated and would stop me going insane!!:eek:
The best things in life are free - Janet and Luther:
2009: £1848 2010: £3870 2011: £1789
2012: £3595 2013: £1280 2014: £762 2015: £2086
2016: £130 2017: £1425 2021: £152
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Comments
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I have had loads of probs with Telewest (NTL/Telewest). My only advice would be - put everything in writing, and keep a log of your phonecalls, including the name of the advisor, the time and the length of the call.
Honestly they are SO incompetent. No-one ever has a correct record of previous calls.
I will say this tho... I think that it has actually worked in our favour now, as two similar but separate discounts have been applied to our bill for the last two months...0 -
Scarlett wrote:I have had loads of probs with Telewest (NTL/Telewest). My only advice would be - put everything in writing, and keep a log of your phonecalls, including the name of the advisor, the time and the length of the call.
Honestly they are SO incompetent. No-one ever has a correct record of previous calls.
I will say this tho... I think that it has actually worked in our favour now, as two similar but separate discounts have been applied to our bill for the last two months...
Thanks for that, although I know I'm not the only one who has had probs. I think I am going to send them a letter but there is a centre no to far from me so I'm thinking of calling over there tomorrow to get some answers and refuse to leave until something is sorted!!The best things in life are free - Janet and Luther:
2009: £1848 2010: £3870 2011: £17892012: £3595 2013: £1280 2014: £762 2015: £20862016: £130 2017: £1425 2021: £152
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They are terrible. Awful. Atrocious. The worst. No company can be as bad. No idea of good customer service. The pits. Miserable.
Yes I've had dealings with Telewest (am still a customer - poor standard TV reception where I live and Sky would have needed to put a dish on a pole on the roof!)
Do everything in writing (not that they will reply).
Check every bill. Do not assume they will do anything they promise.
They have a very long way to go to become a decent company. If ever another option for my TV presents itself I'm going!!
Many people I've spoken to about NTL/Telewest have exactly the same story to tell.0 -
post this on NTL hell. you may get some info as some of the people on there work for NTL
http://forums.ntlhell.co.uk/0
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