Online Shopping - Your Rights

Froggitt

As most people will be opening presents today, it seems like a good time to outline your rights as an online customer if you want to return them.

Whatever T&Cs the online retailer has on his website, they are over-ridden by the Distance Selling Regulations. There are a few caveats, eg services, perishable items, but broadly, your rights are

• you can cancel/return your order any time within seven working days from the date that you receive the goods (possibly upto three months if they don't provide the correct information in writing to you at the time of purchase, eg your rights under DSR, their physical address, guarantee details)
• if you return goods within seven days under the DSR, the retailer must refund to you all costs including delivery costs
• the retailer pays for the cost of return postage, unless they explicitly state they don't do this in their T&Cs AND send a written copy of this eg by email or letter
• bizzarely the retailer cannot insist on receiving your goods back before issuing a refund - however they can charge you if they don't receive them back or they are not returned in good condition

Googlewhacker

Froggitt wrote: »

As most people will be opening presents today, it seems like a good time to outline your rights as an online customer if you want to return them.


Whatever T&Cs the online retailer has on his website, they are over-ridden by the Distance Selling Regulations. There are a few caveats, eg services, perishable items, but broadly, your rights are

• you can cancel/return your order any time within seven working days from the date that you receive the goods (possibly upto three months if they don't provide the correct information in writing to you at the time of purchase, eg your rights under DSR, their physical address, guarantee details)
• if you return goods within seven days under the DSR, the retailer must refund to you all costs including delivery costs
• the retailer pays for the cost of return postage, unless they explicitly state they don't do this in their T&Cs AND send a written copy of this eg by email or letter
• bizzarely the retailer cannot insist on receiving your goods back before issuing a refund - however they can charge you if they don't receive them back or they are not returned in good condition

Slightly wrong, you only have to inform them that you wish to return them in the 7 working days after the day you recieved it.

Happi

Thanks for this, i received a coat on wednesday will i still be able to return it? next working day is wednesday and doubt courier will pick up that day.

mamapie

I was wondering that too - item received on Thursday - husband doesn't like it so needs to go back and they won't be back till Wednesday so is it 7 working days?

sirbrainy

NOT REMOTELY A GRABBIT - please report this thread for abuse.

Let's keep this forum for grabbits, not for general interest tips.

What next - what I got for Xmas this morning thread?

chancesare_2

sirbrainy wrote: »

NOT REMOTELY A GRABBIT - please report this thread for abuse.

Let's keep this forum for grabbits, not for general interest tips.

What next - what I got for Xmas this morning thread?

Who are you? Forum police.

More relevant than this
https://forums.moneysavingexpert.com/discussion/2943060

Bah humbug, miserable !!!!!!.

sirbrainy

If you own the forum you make up your own rules.

Besides, MSE Martin has earned enough respect and credibility for us to welcome the occasional bit of smarm lol

MrRedundant

Also these apply to the consumer; not the recipient.

Polly

I have no problem with this item being on Shop don't drop as it is relevant at the moment. Can someone advise please on an online item purchased in November as a Christmas gift that has turned out to be faulty? It's well past the 7 days and don't know if I can return this. It's a remote control helicopter bought from Debenhams.com

derrick

Polly wrote: »

I have no problem with this item being on Shop don't drop as it is relevant at the moment. Can someone advise please on an online item purchased in November as a Christmas gift that has turned out to be faulty? It's well past the 7 days and don't know if I can return this. It's a remote control helicopter bought from Debenhams.com

SoGA applies, see Part 5A, S48A


.Consumer Rights thread will get you a better response