Help!! Orange broadband rip off's

harra_111

Could do with a bit of advice please....
:(:(:(
Have recently left orange broadband over 3 wks ago now and they have sent a bag for the return of their live box router withing 28 days or they will charge me £100 the prob is i haven't got it any more it was damaged and has been disposed of. Have been with orange over 4 yr and not at any point was i made aware of that the box was only on loan to me (as it states in the recent letter from them?).

Inactive

It will have been mentioned in the original T&C's which you agreed to when you signed up with them.

Inactive

The applicable T&Cs from Orange;

12. responsibility for the equipment

12.1 The Equipment remain our property and is only provided to you on loan. You will be responsible to us for any damage to or loss of the Equipment or the Livebox from the moment the Equipment or the Livebox is delivered to you.

12.2 If you do return the Equipment, you shall return it to us in the prepaid returns envelope provided. If you fail to return the Equipment to us when it is faulty or the Agreements have terminated or you damage the Equipment, we reserve the right to charge you the full replacement cost for such Equipment unless you can provide us with actual proof of postage. If we collect the Equipment, it shall be entitled to charge you for the direct costs of so doing.

CrabPaste

Livebox Hire Agreement

do I have to return the livebox if I cancel my account?

Happi

Buy one off ebay and send them that

Colin_London

harra_111 wrote: »

Have been with orange over 4 yr and not at any point was i made aware of that the box was only on loan to me (as it states in the recent letter from them?).

Sorry to say that you were told - everyone has to accept the standard terms and conditions when they sign up which clearly states about ownership of the router.

By accepting the contract, legally you have been 'made aware'. The fact that you didn't read the terms and conditions properly is your problem I'm afraid

Even if the box was broken or damaged you should not have thrown it away, but returned it to Orange. So you are liable for the £100 fine I'm afraid.
If you had damaged the box and not thrown it you could possibly have claimed the £100 to pay Orange from your home insurance if it covered accidental damage.

macman

£100 for a rubbishy Horange router???
As already suggested, just send them one from eBay, working or not. It's most unlikely that they will cross check against the original serial number.

neil40

What a silly policy- glad im not with Orange!.Most others will let the router etc be your property at the end of the contract.Best of luck for getting a cheapie replacement from ebay.

Neil

brewerdave

I'm still waiting for the bag to return my Livebox in - I left HORRANGE over 2 years ago!!! - but I haven't thrown it away,just in case...........

OurKev

brewerdave wrote: »

I'm still waiting for the bag to return my Livebox in - I left HORRANGE over 2 years ago!!! - but I haven't thrown it away,just in case...........

A belated Christmas present for Harra?

latecomer

OurKev wrote: »

A belated Christmas present for Harra?

sounds like a good solution all round