Example of MBNA customer service!

jonesMUFCforever

Got a telephone call this evening about my Gold MBNA card which I have not used for over 4 years. I have not activated the card I received about a month ago and told the person on the end of the phone this -'' It does not matter sir, as a valued customer of MBNA I can offer you a low cost balance transfer to clear your other credit cards''.
I told him '' I don't have any outstanding balances on cards'' - shuffle of paper and silent pause '' Well would you be interested in transferring a balance to your current account to pay for Xmas!'' - well no I said I have already budgeted for this thank you but there is something you can do for me which I have been meaning to do for ages - YES HE SAYS ''I want you to cancel the card as I have no use for it''
Sorry says he I can't do that for you I'm on the balance transfer team - you will have to speak to customer services. Well can't you transfer me to customer services - sorry no you will have to ring number on back of card for customer services!
Well I ring the number on back of the card only to be told that as I was ringing after 7pm they could not close my account today but to try again tomorrow.
You couldn't make it up could you!
:rolleyes:

The_Boss

MBNA do seem one of the more desperate to keep accounts open at any cost. Then again they have never called me up or wrote offering a balance transfer offer.

Phoenix79_2

Did they mention what rate they could offer you? I'm going to ring them today and see if i can get my £7k credit i have available transferred to my current account. What sort of deals do they offer? Can i negotiate on the BT fee?

Thanks

sjc_2

I had a similar experience with MBNA had two Cards with them one that had transferred form RBOS to them. Anyway phoned up to cancel one, and keep my other Card with a £2.5K Limit which completely confused them as the other card had a £17K Limit, but they agreed.

Then get the phone call offering balance transfers, but I have no other balances I reply, then the Current Account offering, no thanks say I for £2K it's not worth it. No they reply you have a £19.5K Credit Limit!!! So despite my instructions they just added the two together!!! I was not happy with this so asked to close the Account but to cut a long story short I took £15K into my Current Account at 0% Interest until March 07 and no balance transfer fees, with minimum payment of £5/Month which I have set up a DD for. I'm using the Cash to save me interest on my Offset Mortgage with First Direct and happy to report that was back in August and I still have the £15K in my account which will go straight back to them in March 07.

Then the account will be closed !!! unless they offer similar again

jonesMUFCforever

Well I phoned back today to cancel the card and was offered nothing to stay with them.
I should be getting a confirmation letter within the next 10 days.

Phoenix79_2

I was offered this: £7k to be transferred into my account, no fee and an BT rate of 0.9%!

nomoneytoday

ejones999 wrote:

Well I phoned back today to cancel the card and was offered nothing to stay with them.
I should be getting a confirmation letter within the next 10 days.

They had already offered you a BT and an SBT, what else could they offer you to stay?

Paul_Herring

nomoneytoday wrote:

They had already offered you a BT and an SBT, what else could they offer you to stay?

A fee free BT or SBT? 24 months 0% on purchases? ....

jonesMUFCforever

nomoneytoday wrote:

They had already offered you a BT and an SBT, what else could they offer you to stay?

It was the balance transfer team that had offered me the BT and SBT but they could not close the account for me.
I had to ring the card closure line - different number - to close the account and they offered nothing.