Gig tickets

matw2

Hi

I bought some tickets from O2 priority tickets, and have somehow booked tickets for the wrong venue. I only realised this when the tickets arrived today.

I contacted the sellers and asked if there was any chance of exchanging the tickets and they said no. I pointed out that they were bought online and that I'd like to return them under the distance selling regulations as it was within 7 days of the goods arriving. They said that they were exempt from this.

Can someone confirm whether or not this is true? Tickets are not listed as one of the exceptions on the consumer rights page.

Thanks

Mat

Gavin83

Gig tickets aren't covered by the DSR rules as they are seen as leisure goods or a service rather than goods. After all the DSR is
in place to allow you to inspect the goods before you buy but as you are booking for a specific event this isn't applicable.

Therefore they are right to refuse a refund. I'd suggest selling them on eBay if you aren't able to reach the venue.

clarkey3262

Distance_Selling_Regulations_-_Section_2.20 wrote:

Contracts to provide accommodation, transport, catering or leisure
services (for example hotel accommodation; plane, train, or concert
tickets; car hire;
10
or sporting events) where you agree to provide
the service on a specific date or within a specific period. However,
long-term residential hotel accommodation agreed under a distance
contract may be considered to be rented accommodation and
therefore subject to the DSR

http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

Found here on page 9.

Hope this helps

Knittingnelly_2

Or there are some good fan ticket sites where you can potentially sell on your tickets for face value. I've used Scarlet Mist a couple of times (as a buyer and a seller) and found it very good. Of course, there's no guarantee you can sell them on. I've also found myself stuck with tickets for a gig I couldn't go to due to illness.

There are others as well as Scarlet Mist, but I can't think of the names of them right now.

Jeff_Bridges_hair

seatwave is good for that sort of thing

Gavin83

I think it depends on how popular the gig is. If it's extremely popular then you'll easily make your money back, if not more. However if it's failed to sell out you'll struggle to sell the tickets at face value when they are selling on eBay at half the price.