Powergen refund

bungalow_bill

Hi, I seem to remember reading in the weekly e-mails that customers of Powergen would be refunded due to charging errors over a year ago. I was a customer then, but haven't heard anything. Can anyone help with the original information becasue I think it said you didn't need to contact them...but I'm not sure as time is ticking on. Thanks.

echoecho_2

Do you mean npower?

Powergen changed their name to eon a few years ago and I haven't heard about any charging errors.

Npower on the other hand have been mentioned on this forum a lot due to the way they charged their gas customers. Check out the following link for more info and their is a really good thread on the forum too - search for "npower sculpting"

https://customerservices.npower.com/app/answers/detail/a_id/298/related/1/session/L2F2LzEvc2lkL1pfMXVpNWlr

Hope this helps.

bungalow_bill

Hi, yes sorry, meant npower...i've been reading too many posts and got the wrong one. Thanks for the link