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Virgin Active - 2 Months Free Metro Offer - Not Being Honoured Automatically
ben_brown30
Posts: 1 Newbie
I joined Virgin Active gym in January on the Metro offer where the last 2 months were free. Virgin should have stopped taking payment in October, but continued to take payment in November and December.
On visiting the club the receptionist had a list of other people who she said had been affected by this and tried to find my name. I was not on the list. About a month later I'm still awaiting my refund and after talking to consumer direct they have advised against invoking the Direct Debit Guarantee to get my payments refunded. I would have hoped that if this was a known issue that Virgin Active would have contacted me before I went to the club.
I cancelled my membership last week with an official letter of complaint, but this seems to have made little difference to the way in which Virgin are dealing with this. Speaking to the manager today she is still waiting for information and it doesn't seem to be a big priority sorting out my complaint.
My biggest worry is that there will be others who do not know they are affected. So if you signed up to this offer please check your direct debits! If you were affected without Virgin Active getting in contact with you please let me know in this forum, I can't believe that I would be the only one affected, but maybe I've just been unlucky! More importantly if you were affected, report it to Consumer Direct as if this is an issue they need evidence to support that.
On visiting the club the receptionist had a list of other people who she said had been affected by this and tried to find my name. I was not on the list. About a month later I'm still awaiting my refund and after talking to consumer direct they have advised against invoking the Direct Debit Guarantee to get my payments refunded. I would have hoped that if this was a known issue that Virgin Active would have contacted me before I went to the club.
I cancelled my membership last week with an official letter of complaint, but this seems to have made little difference to the way in which Virgin are dealing with this. Speaking to the manager today she is still waiting for information and it doesn't seem to be a big priority sorting out my complaint.
My biggest worry is that there will be others who do not know they are affected. So if you signed up to this offer please check your direct debits! If you were affected without Virgin Active getting in contact with you please let me know in this forum, I can't believe that I would be the only one affected, but maybe I've just been unlucky! More importantly if you were affected, report it to Consumer Direct as if this is an issue they need evidence to support that.
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