dorothy perkins 50% sale + free delivery!

SilverFoxe

TBH I have never had any problems with them and have struck at just right moment for some incredible bargains (just to give a little balance )

yummy.scrummy.mummy

I suppose a lot of sites are normally hard to contact if they are huge big retailers asos have by far the best customer service for me !x

clairibel

yummy.scrummy.mummy wrote: »

I suppose a lot of sites are normally hard to contact if they are huge big retailers asos have by far the best customer service for me !x

Its definitely hit and miss with these retailers because i'm having problems with Asos and them not answering emails over lost parcel from the 28th of November and they said they re-issued it, still no sign

yummy.scrummy.mummy

clairibel wrote: »

Its definitely hit and miss with these retailers because i'm having problems with Asos and them not answering emails over lost parcel from the 28th of November and they said they re-issued it, still no sign

if they dont reply to me within 2 hours i send another complaint saying i am sick of it and no replies and then demand some sort of compensation and then ig et a£10 off code

Heamol

tara747 wrote: »

Do what I do... order more than £30 worth and return the rest. :rotfl:

LOL! I love it! I might actually do that...

Curlywurli

I'll never order from Dorothy Perkins again. I ordered two tops, next day delivery. They turned up over a week late. Didn't answer the phone (sat there one day for 18 minutes) or emails. Awful customer service. Strangely I found the same with BHS, who I think are part of the same group.

sue1976

I thought that my bad experience with DP was a one-off but having read all these comments it's obviously not!! I refuse to order from them again.

Lion-King

Never ordered from DP before but if Free Delivery is for £30+ spend then surely you could order over £30 and take back the extra unnecessary stuff you ordered and get a refund at local DP store?!!

Miss_Qwerty

clairibel wrote: »

Its definitely hit and miss with these retailers because i'm having problems with Asos and them not answering emails over lost parcel from the 28th of November and they said they re-issued it, still no sign

I've got exactly the same problem with ASOS. Ordered the same day as you and it didn't turn up. Only every other email seemed to get through (You can tell as you get an acknowledgement mail for the ones that actually got there) and each reply was "Wait a few more days" Eventually agreed to replace it and the replacement was supposed to arrive no later than yesterday. Guess what hasn't turned up yet (Although i'll give it a few more days before I contact them again)

tamalyn

my dorothy perkins delivery is with hermes and its been out for delivery since 23rd dec - we had snow then so no idea where it is as it wasnt delivered today - no snow left lol do i ring dp or hermes?