Santander has completely blocked my account.

BlueAngelCV

Santander keep freezing my account due to so called fraudulent activity. When I go in to reopen they keep trying to make me open a second account to keep spare money in for when it happens again!

thekidsmum82

It's so frustrating that they can do this, if it's not sorted then i'm in deep doodoo lol.

pqrdef

ses6jwg wrote: »

I work in a Santander branch and I've never heard of anything like this and I've dealt with quite a few people who had been unlucky enough to have been victims of fraud.

Fraud = obtaining money by deception. But it's the bank that's been deceived, not the customer. The customer hasn't done anything at all. The customer isn't the victim, the bank is the victim. Bank employees need to be absolutely clear about this. The notion that the customer is the victim of fraud shouldn't even enter your head.

Wasteofspace

As Ses6jwg says it sounds like the branch member was (members were) either fobbing you off or not adequately trained. What she has printed off and handed to you is an instruction for her not you, and there is no reason you should have seen it at all.

This will need to be dealt with in branch, so speak to the manager and if he doesn't sort it out try another branch.

These things happen from time to time, just a shame it's this time of year, but you certainly should have been treated a lot better!

thekidsmum82

As soon as this is sorted i am switching banks, i have had enough.

pqrdef

ses6jwg wrote: »

I have dealt with someone in your position. It was simply a case of going through to fraud, confirming your identity, they will then confirm transactions with you, and remove the blocks.

I think you're talking about a case where the bank was merely suspicious of transactions that were actually genuine.

I suspect it'll be a different matter if the account has actually been used for criminal activity, e.g. paying in stolen cheques. Careless legislation has given the banks excessive powers, and indeed obligations, with seemingly no protection for innocent customers who may get caught up.