Snow cancelled trip - where do I stand?

ellissa

Hi all

I'm doing realy well this year, got stranded in volcanic ash and still not got the best part of £2000 back, now lost more money to another 'act of God'!

Booked a real MSE trip for myself and my mum. Got a Travelodge for £12.50 per night (2 nights) and booked rail tickets in advance for £110. So total £135. Bargain for a 2night Christmas shop trip in Scotland but then came the huge amounts of snow.

We couldn't go because we couldn't get to the station for 7am depart as roads were impassable. Obviously didn't know until 6am when we tried to make the journey but it was just too dangerous and we daren't risk it. So £135 lost. As far as East Coast rail are concerned, the train went so they are not at fault and obviously nor are Travelodge. Do we have any legal rights?

All I wanted to do was ask Travelodge and East Coast to allow us credit to do the same trip another time. I heard Premier Inn did this in the last adverse weather. Is this reasonable?

I know £135 doesn't sound like much money but it's too much for me to lose!

TIA
Ellissa

chancesare_2

Hi, sorry for your circumstances. Unfortunately in your situation, you are responsible for getting yourself to your travel point and again to your hotel.

Your only hope is the companies concerned taking pity, or if you have a travel insurance policy, even then it is not clear-cut.

Be pleasant and beg them if needs be. It also helps to have a bit of humour with whoever you are speaking with.

Good luck.

vikingaero

I agree. You really need to take out some annual travel insurance.

lucylucky

As mentioned, and as has been discussed before on this site, there are insurance policies which would cover you for this.

It is neither East Coast not Travelodge's problem in this case.

redpete

ellissa wrote: »

I know £135 doesn't sound like much money but it's too much for me to lose!

How about thinking of it as losing a train journey and a night in a Travelodge rather than losing £135?