EON electricity Nightmare!

linzbh

Hi Everyone,

I need help!

Starting from the beginning, Our Electricity was with British Gas and our Gas was with EON since about August/Semptember 08. Wanting to save money I moved both the gas and electric to Npower in August/September 10.

Everything was fine until November when I got a letter from EON saying we owed £980 for electricity!

I called Npower and they said they there was some mixup on the database and they had to send the electricity back to British Gas so this error would be sorted out with eon.

So I called eon and they are saying the supply number is incorrect and that we need to speak with british gas who will look at the database and confirm what has gone wrong and then they can speak with each other and it can be all sorted it out.

Ive just spoken with eon again, who wasn't able to put me through to the 'specialist' department but read the notes on my account and they say that the MPAS database is correct and it shows eon as the supplier for my property and that I need to speak with british gas and npower about getting a refund so I can now pay my bill with eon.
But the way I see it is, I've been with BG for 2 years and EON just come along and start messing around with my supply, its as if they have highjacked it

This is all too much and on top of that we got a message from some company on behalf of npower saying they want to change out meter, which confuses the situation even more!

JC_Derby

linzbh wrote: »

Hi Everyone,

I need help!

Starting from the beginning, Our Electricity was with British Gas and our Gas was with EON since about August/Semptember 08. Wanting to save money I moved both the gas and electric to Npower in August/September 10.

Everything was fine until November when I got a letter from EON saying we owed £980 for electricity!

I called Npower and they said they there was some mixup on the database and they had to send the electricity back to British Gas so this error would be sorted out with eon.

So I called eon and they are saying the supply number is incorrect and that we need to speak with british gas who will look at the database and confirm what has gone wrong and then they can speak with each other and it can be all sorted it out.

Ive just spoken with eon again, who wasn't able to put me through to the 'specialist' department but read the notes on my account and they say that the MPAS database is correct and it shows eon as the supplier for my property and that I need to speak with british gas and npower about getting a refund so I can now pay my bill with eon.
But the way I see it is, I've been with BG for 2 years and EON just come along and start messing around with my supply, its as if they have highjacked it

This is all too much and on top of that we got a message from some company on behalf of npower saying they want to change out meter, which confuses the situation even more!

You sound a little confused here.
i must admit i am too.
However you need to speak to all 3 companies and get it clear what each of them is trying to do. You also need to clarify who your supplies for Gas and Electricity are with and who they have been with and who they should be with.
Personally i would start by going to both your gas and electric meters and writing down the serial numbers on both of those. If they have the MPRN (meter point reference number) on the gas meter and the MPAN (meter point administration number) on the electric meter make a note of that too.
From this information you need to clarify with all the suppliers involved (BG, EON and Npower) what they think the above are (meter number and MPRN or MPAN) for your property.
Do you live in a new (ish) property? as this is where often confusion is caused (im still having this issue 2yrs and 3 months after moving into my house).
Thats a starting place, from then i would suspect we would be able to advise you slightly more clearly.
Once you have that information id ask the suppliers when they think they supplied you from and too and what opening and closing reads were.

Former_E.ON_Company_Representative:_Malc

Hi linzbh

Sounds like you may have a crossed meter issue. This is where the meter details have been set up against the wrong supply administration numbers for the property concerned.

It could be that although British Gas/Npower have been charging you for electricity, we have actually been supplying it.

I would follow JC_Derby's excellent advice and make a note of the Meter Serial Numbers supplying your property.

We have a separate department who deal exclusively with this type of issue. I would contact them and discuss this issue directly with them.

Was your property a new build when you took over responsibility for the supply in 2008? Again, as JC_Derby says, this type of situation tends to happen with new builds, although it is not always the case.

If it was a new build, I suspect an agent has already been appointed to manage this issue as there are probably other properties involved too. This is the person to speak to and your account will be headlined with their name.

For new builds, it will help speed things up if you are also able to provide the full postal address, the builders plot number, a Meter Point Reference number (sometimes these are attached to the meter) and the latest meter readings.

I'm sorry you are having these issues linzbh but hope this points you in the right direction. Give me a shout if I can help further as will be happy to do so.

Malc

davidgmmafan

As I understand the post E.On haven't actually done anything wrong. There is definately confusion around the supply details and who supplies, the may well be the supplier when it all unravels.

Need more info to resolve it I'm afraid. Let us know how you get on checking meter numbers.