I am not pleased with Marks and Spencer poor service

missile

Eventualy, I got a satisfactory response from M&S>

> I was sorry to hear that the flowers you ordered were cancelled and I apologise for any upset or inconvenience this may have caused you.
>
> I would also like to apologise that the refund for your order was not processed as quickly as we would have liked, this clearly does not meet your expectations of M&S, particularly as you were given conflicting information by our advisers.
>
> I can confirm that the refund should now show on your payment card statement as from M&S E-Commerce.
>
> This wasn’t up to our usual standard of service and we are certainly looking into it. Whenever there is a problem like this, we are always committed to putting it right and preventing it from happening again. As a gesture of my concern, I've now applied a £5 promotional credit to your online account which comes with our apologies. This will show as available to spend at the payment stage when you place your next order online at https://www.marksandspencer.com.
>
> If you require any further information please feel free to call us on 0845 609 0200 or +44 1925 672 317 if you’re calling from overseas. Alternatively, you can email us at DRT@marksandspencer.com .

I am disapointed that I had to raise a dispute with my credit card company and only then did I get a refund. It would have been nice had I received a response to my two letters of complaint.

£5 discount does not cover the cost of my telephone calls and letters, but I do appreciate the apology.

avinabacca

To be fair though, they do have a cracking range of really well-thought-out ready meals though, so I suppose it's swings and roundabouts, isn't it?