No one should use eon

Selphie_Nutter

I would advise all NOT to go with EON thay tried to get my area to sign up with them promising cheaper gas & electric prices & within a week of signing up thay hiked the prices up I chose to return to my original supplyer Swalec as I've never had a problem with them. Eon sent me my final bill but b4 I got a chance to pay it thay sent me another adding £30 on top of it so I paid it & phoned them to tell them that I had & thay said thay'd recived the payment & the account had been closed. I had not heared anything alse from them till 2day when I recived a letter through the door from the UDS saying they were going to take me to court over lack of payment saying I owed them another £22.36, as you can guess I'm furious I'll be phoning them first thing in the morning & telling them that thay can take me to court for all I care thay'll spend more on court proceedings than thay will get out of me. :mad:

amcluesent

And relax...

penrhyn

Just as well OP hasn't noticed that Swalec(Southern Energy) have also recently put their prices up....................O what a giveaway!

Former_E.ON_Company_Representative:_Malc

Hi Selphie Nutter

I'm sorry to hear you've had an unhappy experience with us.

What tariff did we start you on? We haven't had a price increase recently so I'm wondering if the tariff we put you on was different to that originally agreed.

If this is the case, you can appeal against the charges on your final bill and ask for a revised bill based on the original agreement.

Also, was the £30 a cancellation charge in respect of breaking the terms of the contract rather than for actual usage? Again, if the tariff was different to that agreed, you have grounds for appeal.

Another thought, was there any kind of dispute about the meter readings used to either open or close the account? This can sometimes lead to follow up bills where accounts are estimated and then actual readings are received which are different to those originally used.

Must admit, I'm only speculating here but hope you find the comments useful. If you let me have a few more details, I may be able to advise further. Drop an email to the address in my Profile if you prefer and I'll gladly take a look for you.

Malc