Faulty UGGs from Shudoo

kl81 · 23 March 2011 at 5:04PM

HI

I ordered a pair of trainers from shuodoo it has been 4 weeks and i haven't received them. They have took my money. I have sent them several emails but there is no reply, the phone lines are not working too. How can I get a refund?

pineapple123 · 23 March 2011 at 6:58PM

Thanks everyone for the info, was looking at purchasing from this company but Im staying well clear now.

cooking-mama · 24 March 2011 at 12:10PM

cooking-mama wrote: »

The only advice i can give is Do not use the Shudoo returns label (I think shudoo deliberately make it difficult to use their free returns service)..On 30th Novemeber I returned Ugg Boots to Shuddo(nothing wrong,they were just too big...oddly tho,the same size instore seemed to fit better)..anyhow,30th Novemeber and they still havent received them,therefore im still waiting on my money back.
Boots posted the same day 1st class to Javari(cost less than £4 P+P),were delivered and processed by Javari within 1 week,they also refunded my postage cost.I'l never use Shudoo again..had a gut feeling at the time i was gonna have problems with them,mainly due to the fact they advertise free returns but i had to phone and Email to request a returns label..I shouldve taken that as a warning sign...I actualy wish id kept the boots and sold them cost price on Ebay or something

Dunno if this will reassure anyone,but i did finaly get my £56 refunded,took them around 8 weeks tho!,(Nov to Feb ) no Email or letter or anything,just noticed the return on my statement,needless to say i never used Shudoo again after that experience.

katie47esk · 24 March 2011 at 4:36PM

Just noticed that they have put a statement on there website, guess all of us with returns will just have to wait and see??

We regret to advise that due to trading difficulties the business is ceasing taking any new orders and the directors are taking advice as to the financial position of the
company. We are informed that some orders can not be completed due to problems which have arisen with warehousing and missing stock.
We ask that no more returns are sent back. More information will follow. We apoligise to all our customers.