internet connection

kduffy101

just done a fresh install windows xp on my brothers pc,
i cant get a internet connection,when i click start/IE i then get a page saying cannot be displayed. then various options to try for internet connection.
any help would be great.
thanks

CoolHotCold

Few questions

Is it wireless? Or Wired?
Who's the ISP
Is it going through a Router or just a Modem, (Is the modem USB or Ethernet)
Have you installed the Wireless/Wired device drivers.

kduffy101

its wired,virgin media,router and not installedany drivers(dont know how).
so any help would be appreciated.
thanks.
ps its a dell pc.

closed

Dell pc's usually have a factory recovery partition, if you haven't wiped it, use that, otherwise download the network drivers etc from the dell website, and transfer via usb/cd etc

kduffy101

ok ive downloaded them on my pc,then put it onto a usb,i will try to install them on the dell pc.
thanks

CoolHotCold

Yes, Dells either use a Recovery Partition which on XP is "Ctrl" + "F11" at the same time as soon as the system is turned on, which will put it back to the factory settings. They also use a Recovery CD based system too/instead of recovery partition which consists of two discs. One Windows XP and one Driver and Applications disc.

If you can't access the Recovery partition then go to the Dell support website and enter in the Service Tag on another computer.
http://support.euro.dell.com/support/downloads/index.aspx?c=uk&cs=ukdhs1&l=en&s=dhs and that will show all available driver downloads. Look for the LAN or Ethernet driver, and either burn to a CD or transfer to a USB stick and run from the dell.

*Edit* 2 minutes too slow

kduffy101

burned them to disc,pc is up and running.
big thanks too all.
merry xmas