MBNA Business? Hah! What is a better business card?

fopetesl

We have had an MBNA Business Card for seven years and always paid any balance by Direct Debit.
This year we had a renewal charge of £54 which includes Travel Insurance for which I am no longer covered. I'm just 66!

After ELEVEN minutes getting through pressing buttons calling Business Customer Services I get some snotty guy asking for all my security detail AGAIN and then tells me they will not refund the £54. Then made some, at least, disparaging remarks about making sure we paid off any outstanding amount before they would close the account.
What price customer loyalty here? :wall:

So, after my whining, any advice as to a more user friendly Business Card agent?
Preferably with zero charges for foreign transactions.

So a :xmassign: to all.

jonesMUFCforever

Many banks offer business credit cards - who is your business account with?

I know of no bank that will do free foreign business transactions for you.

Could you not use a personal credit card such as Clarity or Zero for overseas transactions then get the business account to pay them off?

chattychappy

For business I've generally found personal cards work better. Even if a limited company, business cards typically want personal guarantees - so you're no better off.

Different story if you're a very big company/gov department getting cards for your staff. (Perhaps you are.)