Return no receipt

jake2010

I have a Russell Hobbes kettle that i got from Wilkinson in March 2010, but has now ceased to work, my problem is that threw away the box and cant find the receipt.
where do i stand? do i need to get a new one? or will they replace it?
Thanks

Forwandert

Unless you get a manager with a decent amount of festive spirit i doubt you'll get a replacement no.

gordikin

How did you pay? If by credit/debit card can you provide the statement with the transaction on it. If you paid by cash you're going to struggle to get a replacement. Have you checked the fuse?

jake2010

gordikin wrote: »

How did you pay? If by credit/debit card can you provide the statement with the transaction on it. If you paid by cash you're going to struggle to get a replacement. Have you checked the fuse?

It was paid with a card but we brought a lot of bits at the same time and the transaction shows up for a price much higher than the kettle.
We had to unplug it as it started to smoke.

shaun_from_Africa

It was paid with a card but we brought a lot of bits at the same time and the transaction shows up for a price much higher than the kettle.

That shouldn't matter provided that you have a copy of the card statement.
This should show the date (and possibly the time) of the purchase, and from this it should be fairly easy for the staff at Wilkinson to access sales records and find the relevant transaction.

Mark_Hewitt

shaun_from_Africa wrote: »

That shouldn't matter provided that you have a copy of the card statement.
This should show the date (and possibly the time) of the purchase, and from this it should be fairly easy for the staff at Wilkinson to access sales records and find the relevant transaction.

Haha, I doubt it! That would have to be kicked back to head office, no doubt. And they won't want to put the time or effort into going through their records to find it. So it'll likely just be refused point blank.

McKneff

Probably much easier just to get a new one.
They come as cheap as a fiver from Asda/Tesco etc.

shaun_from_Africa

So it'll likely just be refused point blank.

Quite possibly, but as the OP will have proof of purchase, they can then insist on either a repair or replacment kettle.
(Trading standards state that a bank statement of credit card should be sufficient for this purpose.)

jake2010

so if i take the kettle and bank statement in to Wilkinson i should be able to get a replacement, cant believe i dont have the receipt i usually keep them all, must have been one that got away.

McKneff

jake2010 wrote: »

so if i take the kettle and bank statement in to Wilkinson i should be able to get a replacement, cant believe i dont have the receipt i usually keep them all, must have been one that got away.

To make life easier you should always keep boxes for 1 year,
I always do and put the receipt inside them. If I do this with everything then I know exactly where a receipt is if i need it.
I just chuck them in the loft, flatpacked if they are large.

jake2010

Just been down to Wilkinson and an exchange was made, very helpful person i spoke to.
I think i will hang on to the box this time, as i dont think it could always be so easy.