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Is this an acceptable figure for compensation
missymugwump
Posts: 1,171 Forumite
in Phones & TV
Hi
I am seeking some advice please.
Basically
1) Plusnet provide both our phone & internet services
2) We notified them of a house move
3) Received email confirming retention of number and move details
4) Phone & broadband stopped workking 5 days before they stated in email
Rang to ask why the phone wasn't working,told in a very off hand manner that someone has made a mistake and done the phone change over early,and the broadband wouldn't be for another week or so.
I was told to write in if I wanted to complain.
Escelated to a complaint with supervisor (after being told no one was available,in mettings etc..;))
Basically said nothing we can do,then said you know we have changed your number would you like it ?
Replied well that would nice, or would like me to try to guess it ?
(what the hell did he think I would say no don't tell me :rotfl:)
Eventually he offered a £20 credit which is basically what we pay for the top broadband package plus (under duress) a credit for the 5 days of no phone.
He told me that we are now with a different exchange despite moving only 6 miles,so loss of retention of number not their fault I accept that no problem,but surely we should have been notified and told the new number ?
Now I have just had to spend 12 minutes on phone to utility supplier (from my mobile) which is charegeable.
I cannot now do the online shopping I had planned (was waiting until closer to house move to ensure delivery to new address)
I have ebay auctions running that I hope will sell before xmas
I am at daughters now on laptop but that is not practical as she lives 20 miles away.
I asked him if I bought a dongle and top up would they at least pay towards the top up and he said no.
Is this a fair offer in peoples opinion for the sheer inconvenience they have caused,and the totally so what attitude of the two people I dealt with
Terrible service would welcome others views before I decide wether to formalise the complaint or just accept it and put up with it
I am seeking some advice please.
Basically
1) Plusnet provide both our phone & internet services
2) We notified them of a house move
3) Received email confirming retention of number and move details
4) Phone & broadband stopped workking 5 days before they stated in email
Rang to ask why the phone wasn't working,told in a very off hand manner that someone has made a mistake and done the phone change over early,and the broadband wouldn't be for another week or so.
I was told to write in if I wanted to complain.
Escelated to a complaint with supervisor (after being told no one was available,in mettings etc..;))
Basically said nothing we can do,then said you know we have changed your number would you like it ?
Replied well that would nice, or would like me to try to guess it ?
(what the hell did he think I would say no don't tell me :rotfl:)
Eventually he offered a £20 credit which is basically what we pay for the top broadband package plus (under duress) a credit for the 5 days of no phone.
He told me that we are now with a different exchange despite moving only 6 miles,so loss of retention of number not their fault I accept that no problem,but surely we should have been notified and told the new number ?
Now I have just had to spend 12 minutes on phone to utility supplier (from my mobile) which is charegeable.
I cannot now do the online shopping I had planned (was waiting until closer to house move to ensure delivery to new address)
I have ebay auctions running that I hope will sell before xmas
I am at daughters now on laptop but that is not practical as she lives 20 miles away.
I asked him if I bought a dongle and top up would they at least pay towards the top up and he said no.
Is this a fair offer in peoples opinion for the sheer inconvenience they have caused,and the totally so what attitude of the two people I dealt with
Terrible service would welcome others views before I decide wether to formalise the complaint or just accept it and put up with it
"Very funny, Scotty. Now beam down my clothes." :cool:
All truth goes through three stages. First, it is ridiculed. Then, it is violently opposed. Finally, it is accepted as self-evident.
All truth goes through three stages. First, it is ridiculed. Then, it is violently opposed. Finally, it is accepted as self-evident.
0
Comments
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Unfortunatly it is BT Openreach who do all the work in the exchange on behalf of your provider.Problem is you have to get one to admit who messed up.0
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