Lidl Returns Policy

bris

You have no right to a refund as the goods are not faulty, you have the right to inspect the goods in store before purchase which gives you no right to return other than faulty or at the stores discretion. The stores policy is actualy quite good but by losing the receipt, for all they know it could have been stolen. I am not saying this is the case here but it does happen so they are tightening up on this kind of return. Different brands have different size structures so your argument that because your old one is only an XL make no difference whatsoever to you case.

bookworm1363

There you are, as I explained to you earlier, it hinges on the choice of words, and you have quoted it, it clearly says "receipt", so receipt it must be. I repeat, you have no remedy under your statutory rights. There aren't any standard measurement units for clothes sizing, so the onus would have been firmly on you to make sure that an XL in Lidl was the same as an XL in M&S.

SonjaLiK

I hate to say this but you must have come across the grumpiest Lidl employee in the world as we've returned or swapped various items (mainly without a receipt) and always found them to be the most customer friendly shop there is.

Mankysteve

There a cheap store so they'll have a cheap computer system. I know of another major supermarket brand that can not trace receipts.

You've got no right to refund sizing such as S/M/L are subjective and not set down in stone. Its not been miss sold to you. You don't have to strip down to try on a dressing gown simple over the top of ones normal clothes will do. Just take you jacket off.

The item is fit for purpose and is not faulty it just doesn't fit you.

gordikin

OP next time take a tape measure and compare the size to what you've already got. As has been already said sizes do vary between manufacturers. That's known to most people. I'm surprised at 63 you don't know this. I have a dozen or so rugby shirts L, XL XXL that are all roughly the same size, ie my size!

Gothicfairy

I bought a really cheap dressing gown from ASDA and tried it on over my clothes ( jumper included as I wanted it more like a house coat in the cold weather) it was xl and there is plenty of room but I first tried a L and that was much much smaller and when held up against a t shirt in the next rail looked more like a 12 then Large but then I have seen things advertised as Large and even Xlarge and in truth they are like a size 10 - 12 so I now never pay attention to those kind of discriptions.
I have a funky keyring that has a cheap tape measure and trolley token in it so I always now check the chest measurment as that gives a better result and saves wasted time.

Although I will say our local ALDI / LIDL don't really like people trying things on and I although I would not mind a few stares from the staff not everyone would do the same.

Mark_Hewitt

As I understand it Small, Medium, Large etc is just a guide put on by the retailer / manufacturer for which there is no accepted standard. e.g. An XXL could easily just be an L in some shops.

pinkshoes

PaderB wrote: »

Lidl's returns policy is not a 'gesture' if found to be unfit for purpose. My contention is just that as it cannot be used for purpose if it is too small to wear.

Unless it specifically stated a dimension (i.e. 52" chest) for XL and it's smaller than stated, then it is NOT unfit for purpose. There is absolutely NO standard for something being XL.

My OH bought a large fleece, which was way too small for him. It's now mine

If you know you need things to be large, then why not shop somewhere where you can try things on?

PaderB

Thank you to everyone who has contributed to this post. I have managed to obtain a refund. I went back to the store and saw a different manager who was happy to accept my bank statement as proof of purchase and promptly gave me my money back in cash.

In these days of increasing, creeping European integration, does anybody agree that Consumer Law should be tightened and that the EU should standardize size categories to specific measurements that would apply equally to Lidl, M&S, Next and all other clothing stores?

themull1

people have been trying to get that for years, also, kids clothes, age 10 etc, when there are no two kids the same height width etc, my daughter is 11 and wears a womens 12/14 clothers with size 6 feet, and is my height, my 8 yr old daughter wears an 8 in womens clothes or an aged 13 in kids clothes, and she's nearly a size two in shoes, if i tried to get a kids aged 8 or a kids aged 11 item of clothing for them, it would be laughable. They're just big kids, husband is xxl, but some xxl are more of a medium, so i always have to find out the chest size. He's not fat, just got a wide chest.