10% code superdrug

Vaila

Yasmina wrote: »

Yes, I have.

have they refunded you yet?

if not call there customer services tommorrow between 9-5.30pm
mon-fri
08456710709

im not looking forward to it!

Yasmina

arran_m wrote: »

have they refunded you yet?

if not call there customer services tommorrow between 9-5.30pm
mon-fri
08456710709

im not looking forward to it!

No refund yet! I'm really annoyed, not because of any sort of greed, but I thought £10 was the correct offer. After all, Superdrug used to give out those £10 discount vouchers in-store.

I'll keep you updated, but I dare say it takes a few days to get a refund. All in all, bad play from Superdrug.

Vaila

Yasmina wrote: »

No refund yet! I'm really annoyed, not because of any sort of greed, but I thought £10 was the correct offer. After all, Superdrug used to give out those £10 discount vouchers in-store.

I'll keep you updated, but I dare say it takes a few days to get a refund. All in all, bad play from Superdrug.

good luck, im calling them 9am sharp, im quite annoyed by superdrug, not for not honoring their glitch (even though it was their mistake), but for taking the money as soon as i ordered at not refunding as soon as they cancelled

i wonder how many more customers they will lose from their bad service

7roland8

im quite annoyed by superdrug, not for not honoring their glitch (even though it was their mistake), but for taking the money as soon as i ordered at not refunding as soon as they cancelled

i wonder how many more customers they will lose from their bad service

Yes it seems they'll be losing more custom than the money they're saving. Bad form to sent confirmation emails, take moneya nd then cancel the orders.

Yasmina

Wholeheatedly agree with you both, and v surprised they're not honouring this. It's the principle, really.

fenners

Mine has not been cancelled yet, Im gutted were not getting this, they should atleast offer a discount or something.

Yasmina

Thank you for your e-mail.

The following e-mail was sent to you at 17.33 on the 16th December.



""Dear Customer,



Ooops we made a mistake.
Your recent online order with Superdrug was one of a batch of orders which haven’t been processed, this is due to a technical issue on our website with orders using the promotional code "facebookxmas".

We are really sorry for any disappointment or inconvenience this has caused, but do hope that you’ll take the time to visit our site again. If you reorder your goods using this code SDFACEBOOK before 22nd December 2010 you will receive a 10% discount on your order, and obviously this is on top of all the existing price cuts, three-for-two offers and special promotions.



As you’d expect there is lots more information on our website on all the legal stuff, if you’d like to read more do visit http://www.superdrug.com/help+info/terms-and-conditions/page/termsandconditions/ or call our customer services team on 0800 096 1055.
Kind regards and merry Christmas
I sincerely apologise again for any inconvenience or confusion caused.

Kind Regards
Superdrug Web Team""

Thank you for contacting Superdrug.


Kind Regards
Miss S Berry
Superdrug Customer Relations