Liberty breaches my rights!

Freddie_Snowbits

pulliptears wrote: »

And? The OP Chose to spend her money on a bag she wanted, and how she chooses to spend her money which she earns is entirely up to her.

Though we may be pleased to spend our monies as we please, if we are bothered to resort to an attitude that I am right above all in my first post, one tends to think that OP has come here for absolution rather than advise.

I have noted this in this parish afore, no doubt I shall note this again in the near future, though I do note I was not the first to comment on the approach undertaken by OP

cyberbob wrote: »

Reading your post I think it's pretty obvious why they weren't as helpful as they could have been. Maybe your attitude had something to do with it?

dmg24 wrote: »

I agree, I am actually slightly embarrassed for the OP. Cringeworthy.

pulliptears wrote: »

Welcome to the new look forum where ridicule and abuse of posters takes precedent over actual consumer advice.
Its been going steadily downhill for months and no sign of any moderators.
:mad:

What has changed around the parish, apart from (Freddie has been carded on the word, so insert appropriate woriding here) coming along here looking for absolution, and when they hear not what they want, they ...

pulliptears

Freddie_Snowbits wrote: »

Though we may be pleased to spend our monies as we please, if we are bothered to resort to an attitude that I am right above all in my first post, one tends to think that OP has come here for absolution rather than advise.

I have noted this in this parish afore, no doubt I shall note this again in the near future, though I do note I was not the first to comment on the approach undertaken by OP

What has changed around the parish, apart from (Freddie has been carded on the word, so insert appropriate woriding here) coming along here looking for absolution, and when they hear not what they want, they ...

I agree that if OP spoke to the staff in Liberty in the same tone she would not be helped, that wasn't my main issue.

There is a tendency on this board to instantly judge a poster based on whatever item they have purchased. We are here (supposedly) to offer help and advice on consumer issues not to judge a poster on what they spend their hard earned on.

Freddie_Snowbits

pulliptears wrote: »

I agree that if OP spoke to the staff in Liberty in the same tone she would not be helped, that wasn't my main issue.

There is a tendency on this board to instantly judge a poster based on whatever item they have purchased. We are here (supposedly) to offer help and advice on consumer issues not to judge a poster on what they spend their hard earned on.

My first judgement was on the attitude of the OP, rather than the trinket. If OP had been polite, I suppose that otehrs and me included would have given her the Last Rites of the SOGA, which would help.

However, I cannot afford the aboslution the OP requires in this instance, therefore I leave it be.

maninthestreet

pulliptears wrote: »

Welcome to the new look forum where ridicule and abuse of posters takes precedent over actual consumer advice.
Its been going steadily downhill for months and no sign of any moderators.
:mad:

Abuse is, and always has been,, supplied for FREE on these boards.

wealdroam

bookworm1363 wrote: »

Hello? Is there anyone left on these boards who actually knows anything about consumer rights? I've been away for a while and this is scary, most of the replies I have seen are people judging and not helping, with scant regard for the law!

Yes, your statutory rights have been breached. Yes, you have the right to remedy, which can be repair, replace or refund, at RETAILER's choice, as long as it doesn't cause you significant inconvenience, for example if it was going to take them 3 mths to get if fixed.

The bag is obviously not of satisfactory quality nor fit for purpose, and at less than 6 months, they are deemed inherently faulty, it is up to THEM to prove it isn't, not up to you that it is.

You can go back to Head Office armed with the law (SOGA 79 is your friend here) and insist on a suitable remedy (if you don't want a repair, you'll have to explain why you don't think this is satisfactory, loss of faith in the brand for example) , tbh I doubt they would send it for repair, more than likely they would replace like for like, how many places have handbag repair places these days?

A few more words, but pretty much what I said in post #6.

bris

wealdroam wrote: »

Have you read the MSE Consumer Rights article?

You will see there that the Sale of Goods Act offers you some protection.

It sounds like this product has become faulty in under six months.
If that is so, the law assumes the fault was there at the time of sale.

I'll leave you to read more of that article.

bookworm1363 wrote: »

Hello? Is there anyone left on these boards who actually knows anything about consumer rights? I've been away for a while and this is scary, most of the replies I have seen are people judging and not helping, with scant regard for the law!

Yes, your statutory rights have been breached. Yes, you have the right to remedy, which can be repair, replace or refund, at RETAILER's choice, as long as it doesn't cause you significant inconvenience, for example if it was going to take them 3 mths to get if fixed.

The bag is obviously not of satisfactory quality nor fit for purpose, and at less than 6 months, they are deemed inherently faulty, it is up to THEM to prove it isn't, not up to you that it is.

You can go back to Head Office armed with the law (SOGA 79 is your friend here) and insist on a suitable remedy (if you don't want a repair, you'll have to explain why you don't think this is satisfactory, loss of faith in the brand for example) , tbh I doubt they would send it for repair, more than likely they would replace like for like, how many places have handbag repair places these days?

wealdroam wrote: »

A few more words, but pretty much what I said in post #6.

If you look at the OP's post you will see she has been offered a repair, it looks like this has been rejected. The retailer has acted within the guidlines by offering the repair. perhaps you both missed that part?

bookworm1363

bris wrote: »

If you look at the OP's post you will see she has been offered a repair, it looks like this has been rejected. The retailer has acted within the guidlines by offering the repair. perhaps you both missed that part?

Nope, didn't miss it at all, and I did address it in my post. Since we don't know how long it would take to get the bag repaired, if it was in fact repairable etc... we can't judge whether the remedy offered was acceptable or not. There is also the added factor of loss of faith in the brand considering the price paid.

Either way, the remedy should be an either/or, not a "take the repair or go away" so that a common ground can be found that satisfies both parties, that is simply appalling customer service, and one suspects a plain fob-off in the hope the customer will go away with their defective expensive bag.

People are berating the OP for her supposed "tone", but faced with an obstinate salesperson with attitude and a blatant disregard for my satisfaction as a customer (not to mention breach of my statutory rights) I would have been a lot more vocal!

If you wonder where I get the breach, it's simple: From OP's post, the bag has NOT been sent for inspection, even though it is deemed by law inherently faulty, they are poo-pooing the OP's claim with a "oh, it's wear and tear, that's normal". Are they experts in the fabric/metal used? Can they identify whether the seams have been done expertly and with the correct thread? How can they consider that this very expensive bag is subject to such fast wear and tear when cheaper non-branded ones last for years and years?

Answer: they can't, yet they dismiss OP's concerns out of hand, sorry but no cigar.

It it were me, I would be writing to their head office (or legal dept if they have one) giving them 14 days for appropriate remedy, explaining why I don't consider a repair appropriate in this instance or see them in small claims. But that's me, I get antsy when people try to fob me off.