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Epson sx515w help please

Hi there, I have had this delivered today and only just got round to setting it up. Put the cartridges in and it tells me I have a paper jam. No I haven't as I haven't got that far!! Problem is, it won't let me go any further in the set up process, anyone got any ideas please
Anniep

Comments

  • Turn it off and turn it on again - is that message still appearing?
    Just in case, check there isn't any paper stuck by opening the photocopying area to access the cartridges - can you see any paper stuck there?
    If that doesn't help, you might need to contact the seller and ask for another.
  • davb
    davb Posts: 1,293 Forumite
    Part of the Furniture Combo Breaker
    New printers tend to come with lots of sticky tape tabs to prevent transit damage. These can sometimes be behind panels etc, so make sure you have removed them all - the quick-start guide usually shows where they all are.
  • diable
    diable Posts: 5,258 Forumite
    Have you read the install sheet that folds out to the size of a double bed before you turned the printer on?
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