Advice needed ... British Gas Home Care

utigers

I left BG 3 years ago and it was standard practice then to check on EVERY visit that ALL parts were available and if they werent to inform the customer. This was often when then the BG engineer got accused of 'selling' a boiler and in some cases true, but it was to make the customer aware they could not guarantee the repair of the boiler if all the parts werent available.

Re: The T&C's your boiler is now working isnt it? So it doesnt apply at the moment?

If it does breakdown, this maybe is a different matter but I can assure you just because it isnt listed on their parts database doesnt mean they wont find the parts.....

faerie_athome

wee update

Boiler was working after the put 'the new valve in' well the F2 error was sorted for a few hours at least, about an hour after I posted it was ok, it just decided it had had enough ... the boiler now switches itself off at least twice a day, it just loses pressure, doesnt matter if its on or off, turned up or down (nothing worse that being in the shower in this weather when it goes off, can assure you)

I had gotten an email addy from cing0 and mailed someone higher up ... got an email on Wednesday, my problem had been passed onto the service and repair MD, then got 2 calls on Thursday, one from a female who was reading the mail, then a few hours later from a man (hubby spoke to him so unsure where he was, from service and repair I think) who said he was looking into it and getting statements etc(?), we would get a call back within 48 hours ....

still waiting for the call (when worked for customer service, I would have had to call on Friday to say still dealing with the issues as there would ne no answer till at least Monday), so nothing within 48 hours but will let that slide for now ...

when he calls (better be tomorrow) we will tell him the boiler isnt working AGAIN - think in all the time I've had the boiler(apart from the last 2 weeks) I had to re-pressurise just once, and that was because we over bled one of the radiators

i thought when they did their original visit to add the boiler to my service, they checked it out, then every year when they came again, I thought they would check it again.. the engineer who arrived on Tuesday was the same one who wouldnt look at it last Friday, my husband asked what had changed by Tuesday when he 'could' look at it, he said he was ordered to, that was the only reason

re the T&C - the original service manager told my hubby that you would only get a new boiler if your original one is less than 7 years and is obsolete (that was news to some friends of mine who work for them!!!) the T&C dont state that, it is open to interpretation

when a boiler isnt service listed though, the engineer wont even look at it so whether or not they could get parts would be irrelevant, but then, they shouldnt have agreed to a new contract with us in the first place!!

will post an update when I hear something