Duty of Care - do stores need to respect this in regard to customers?

redpete

louise_s wrote: »

Do we have any redress with the store at all? Surely they are responsible for customers' wellbeing and safety within the store - including not allowing them to be effectively mugged within it.

You cannot expect the store to watch every customer in case they are robbers or robbed, not even every customer who exchanges amounts of foreign exchange.

somethingcorporate

CCTV is there to protect the stores property and not really to be used to "police" every crime that could possibly take place on the premises. It is a criminal theft that has nothing to do with the store unfortunately and I doubt they would have any liability in the matter.

I hope your Grandma is ok, but I am pleased it was taken passively without her knowing especially when you consider what could have happened had she been aware / accompanied as others have alluded to.

clever_username

For what it's worth I hope your grandmother is okay, but I'm privately shaking my head that anyone would think for a moment that shops are someone responsible for 'looking after' everyone who walks through the door in the manner you describe.

Googlewhacker

clever_username wrote: »

For what it's worth I hope your grandmother is okay, but I'm privately shaking my head that anyone would think for a moment that shops are someone responsible for 'looking after' everyone who walks through the door in the manner you describe.

Quite, whilst i understand the OP is obviously a bit distressed what happened it is a stupid thought that the store are liable for someone robbing someone else.