Help and advice please.

cymrubaby

Can anyone here please advise me?

About three weeks ago I phoned Tesco Clubcard to ask why I hadn't received my Christmas Saver vouchers. Turned out they'd been sent to the wrong address and used. Tesco said they would re-issue them to me in the December statement and that I should receive them by 11th December. In the meantime I managed to report the voucher thief to the police and Tesco may be taking Civil Recovery action against them because there was CCTV evidence against them.

I phoned Clubcard just last week to ensure I was definitely being re-issued my Christmas Saver vouchers and they said yes, I would definitely get them in tome for Christmas. We have four young children and every year we rely on the vouchers to do the bulk of our Christmas food shop (this year we accumulated £186, but because they have been re-issued in December this total went up to £203.50). I've been very much looking forward to receiving them because this should cover al our food and drink over the festive period.

Anyway, I phoned Clubcard today and they said that although some more vouchers have been sent to me they are now invalid because they've rolled them over to January!!!! I asked why, and was told they must have done it by mistake. I asked what they could do to rectify it and I was offered a money card to be sent out to reach me in three weeks!! So I should have them by New Year!! I told them they wouldn't be much use to me then as we need them for Christmas. I said this just wasn't good enough considering it's their mistake. I asked for them to be sent via Special Delivery only to be told that they don't do that and all they can offer at this stage was the money card in a few weeks. I asked to speak to the manager and I am currently awaiting his/her call. Is there anything I can insist on? I know that legally I probably have no rights because it all remains the property of Tesco blah blah blah, but surely as a gesture of goodwill for all the mistakes they've made with them they would either mail them to me sharpish or at least request that my local Tesco issue me the money card?

I just don't know what I can do next. I don't have £200 hanging around to spend during Christmas week - all my money has been accounted for with bills and presents. I really rely on these vouchers at Christmas time and haven't had a problem up to now.

amersall

Sorry to hear this, go to the top now and email terry leahy. terry.leahy@uk.tesco.com
Trust me this will work, someone from his office will ring you. Good luck and i hope they sort this out.
Btw, i thought to use your clubcard vouchers you had to also have your clubcard?, i have never been able to use my vouchers without the clubcard being scanned first.

zenseeker

amersall wrote: »

Btw, i thought to use your clubcard vouchers you had to also have your clubcard?, i have never been able to use my vouchers without the clubcard being scanned first.

I've never been asked to show my card on the few occasions that I used vouchers without having my card on me. You can use them on the self service tills without your card too.

DCFC79

amersall wrote: »

Btw, i thought to use your clubcard vouchers you had to also have your clubcard?, i have never been able to use my vouchers without the clubcard being scanned first.

i dont think a clubcard is needed to use a voucher though, i could be wrong though

amersall

Thank you, you learn something new everyday!.

cymrubaby

amersall wrote: »

Sorry to hear this, go to the top now and email terry leahy. terry.leahy@uk.tesco.com
Trust me this will work, someone from his office will ring you. Good luck and i hope they sort this out.
Btw, i thought to use your clubcard vouchers you had to also have your clubcard?, i have never been able to use my vouchers without the clubcard being scanned first.

Thanks so much for the email address, I will definitely be emailing him.

The people who spent my vouchers used a self-service checkout and now the police are investigating on behalf of Tesco.

Thanks again.

alwaysonthego_2

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