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Appliances online - Lousy customer service
Half_pint_4
Posts: 58 Forumite
Placed an order with Appliances online on 19th November and paid premium for Saturday delivery (27th November).
Received order confirmation and delivery checklist e-mail on 24th November. Also received a phone call confirming delivery between 7am - 12pm.
Looking at e-mail account on 25th November to find an order amendment confirmation e-mail. Obviously checked this as nothing had changed to find that Appliances online had changed the delivery date, without any communication, to 7th December.
Contacted the Company to be told the appliance was out of stock with the supplier and this was the earliest date they could deliver.
Advised a Manager would call me back.
No call from the Manager however I did receive two calls asking if I wanted to take out insurance on my product!!!
Called back to advise that the delivery would have to be as late as possible due to both working (hence Saturday delivery). Told cannot guarantee anything as in the hands of the drivers but would arrange deliver between 3pm - 7pm.
6th December received a phone call at 9.30pm advising the goods would be there between 3pm - 7pm (hubbie not happy as had to get up at 3.30am for work)
7th December called Appliances online when still no goods at 7.45pm (expected a slight delay due to the weather). Told the driver was running two hours late but we would get the appliance. Lady from Appliances online said she would get hold of the driver and call me back.
No phone call received.
Phoned when appliance did not turn up AGAIN! Spoke to a Manager promised delivery Saturday (today) AM. Would ensure we were one of the first due to messing about.
Received a text message stating appliance would be delivered between 1pm - 5pm.
Contacted Appliances online to ask why delivery so late when a Manager had promised it would be an am delivery due to the poor customer service had been received.
Lady spoke to said the Manager would speak to us but there was nothing she could do:eek:
Spoke to the Manager who constantly reinforcing the fact that there is a no compensation policy within the Company.
All I want is the range that was ordered on 19th November and paid for on 19th November so my kitchen no longer has a gaping hole where the cooker should be and the gas fitter no longer has to await the call to come and connect the range (he has also already been paid).
Their T's & C's state they want to keep their customers happy as they want them to return.
This is not a happy customer and I certainly won't be using them again.:mad:
Received order confirmation and delivery checklist e-mail on 24th November. Also received a phone call confirming delivery between 7am - 12pm.
Looking at e-mail account on 25th November to find an order amendment confirmation e-mail. Obviously checked this as nothing had changed to find that Appliances online had changed the delivery date, without any communication, to 7th December.
Contacted the Company to be told the appliance was out of stock with the supplier and this was the earliest date they could deliver.
Advised a Manager would call me back.
No call from the Manager however I did receive two calls asking if I wanted to take out insurance on my product!!!
Called back to advise that the delivery would have to be as late as possible due to both working (hence Saturday delivery). Told cannot guarantee anything as in the hands of the drivers but would arrange deliver between 3pm - 7pm.
6th December received a phone call at 9.30pm advising the goods would be there between 3pm - 7pm (hubbie not happy as had to get up at 3.30am for work)
7th December called Appliances online when still no goods at 7.45pm (expected a slight delay due to the weather). Told the driver was running two hours late but we would get the appliance. Lady from Appliances online said she would get hold of the driver and call me back.
No phone call received.
Phoned when appliance did not turn up AGAIN! Spoke to a Manager promised delivery Saturday (today) AM. Would ensure we were one of the first due to messing about.
Received a text message stating appliance would be delivered between 1pm - 5pm.
Contacted Appliances online to ask why delivery so late when a Manager had promised it would be an am delivery due to the poor customer service had been received.
Lady spoke to said the Manager would speak to us but there was nothing she could do:eek:
Spoke to the Manager who constantly reinforcing the fact that there is a no compensation policy within the Company.
All I want is the range that was ordered on 19th November and paid for on 19th November so my kitchen no longer has a gaping hole where the cooker should be and the gas fitter no longer has to await the call to come and connect the range (he has also already been paid).
Their T's & C's state they want to keep their customers happy as they want them to return.
This is not a happy customer and I certainly won't be using them again.:mad:
The toast proposed at our wedding was for "health, wealth and happiness". Our family may not have the health and wealth but we make up for it with the happiness:D
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Comments
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The range was due to be delivered on Saturday between 1pm - 5pm. Received a phone call at 4.45pm to say the route had been abandoned due to the trunker not being able to deliver the cooker to the terminal as the M6 had been closed.
Told would be delivered Sunday between 9am-12pm.
The guy has turned up before 9am which is great because at least the cooker is here - bad news is now having to try and get some neighbours to help lift the appliance off the truck as the tail lift has burnt out. It is being delivered by them and not a delivery Company so just hope there is nothing wrong with the cooker after all this!!!!! The toast proposed at our wedding was for "health, wealth and happiness". Our family may not have the health and wealth but we make up for it with the happiness:D
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