Parcel2Go

Wayne3765

I'm sorry I ever gave these a try.

I Signed up on Monday and sent two parcels out , one of which has now been stolen while in the hands of their couriers.

I've tried the live chat which isn't working at all , emailing them calling on the phone which just rings and rings and even tweeting them on their twitter account and I've not had any response back at all , not even an acknowledgment.

I know they are there as they have replied to other messages on Twitter but are ignoring me.

I've got a buyer asking me questions I am unable to answer because they will not reply.

loztiggy

l.kinley@parcel2go.com

ill never use this lot again either... if they give you any bother use small claims court.

Wayne3765

loztiggy wrote: »

[EMAIL="l.kinley@parcel2go.com"]l.kinley@parcel2go.com[/EMAIL]

ill never use this lot again either... if they give you any bother use small claims court.

Tried that email address at 8:50 this morning , no reply yet.

I've now had a reply from the g.iveson email address after leaving a few messages on Twitter for them.

He said they've had the crime ref etc off HDNL and will process my claim as soon as I return the form via email which I have done.

Fingers crossed the claim will go as smooth as he says it will.

Wayne3765

Things are looking a lot better now.

I've had a few emails from Parcel2Go keeping me informed of what's going on and I've also taken a call from them this morning saying a cheque has been posted to me today.

Wayne3765

Cheque was posted out on the 13th as promised but Royal Mail decided to hold it for a while until I collected it from them today.

I'm happy enough with the way Parcel2go resolved the problem , maybe I'll try them again when things go back to normal.

Stephb1986_2

I've use P2G for a while never really had a problem with them but I always use DHL instead of HDNL.

I'm glad you've got it sorted

Steph xx