Broadband And Phone Required Without BT Line

[Deleted User]

I have been with talktalk for about 2.5 years. They cut me off my broadband by mistake and took 13 days to reconnect it. My phone worked perfectly. Everytime I called up kept getting told be back on with in 24 hours or 48 hours. Sometimes they were very rude

Anyway, this is another thing in the long list of complaints I have had and I want to change now.

I have had cable/sky/digital what ever you want to call it from the 80s. So I thought I would try them. Got told it would be a £30 fee. I thought to hell with that plus I didnt really like how it costs 10p per connection fee to dial 0871 numbers. "But their free" the guy said. Maybe so but the connection fee didnt really appeal to me also as those 10ps do soon adding up considering most companies are these numbers to call now!

Is there any company who I can join where I do not need a BT line rental? I cant be bothered going and joining bt and then joining another companies

Is there any company I can just get my broadband, line rental and anytime calls plus no connection fee? Thanks

Heinz

Sorry, I'm sure you understand what you wrote but, to me, that's a confusing post.

If I'm reading it correctly, you currently have a Talk Talk telephone line and their broadband is supposed to be carried thereon too - but isn't at the moment.

You are also in a Virgin Media cabled area so that's an option available to you but you object to their £30 service connection fee and their call connection charge when dialling 0871 numbers, which you think is 10p (you're wrong there BTW, VM's connection charge for all chargeable calls is now 12.24p!

You have to give TT a time frame to fix the problem and, thereafter, they will be failing to comply with their obligation and you'd be entitled to leave without penalty.

However, if your TT line is LLU'd (check the samknows site), you will probably only be able to transfer your line to BT (that would be on a 'return to donor' basis and would be free of charge) and will not be able to transfer it directly to any other line provider. You'd have to agree to a 12 month contract with BT to take that route but, as you say you don't want to, your only option is to have a new line installed.

Every one of the providers now in the market can get a new line installed but, apart for the BT option mentioned above, the cost will certainly be more than the £30 VM charge.

macman

You can't have ADSL broadband without paying line rental to somebody.
You can get a new BT line installed under their current offer for £29.99.
Most others will start at around £80 for a line install. if you 'can't be bothered' to sign up with BT then you 'll either have to pay more elsewhere or stick with TT.

[Deleted User]

Heinz wrote: »

Sorry, I'm sure you understand what you wrote but, to me, that's a confusing post.

If I'm reading it correctly, you currently have a Talk Talk telephone line and their broadband is supposed to be carried thereon too - but isn't at the moment.

You are also in a Virgin Media cabled area so that's an option available to you but you object to their £30 service connection fee and their call connection charge when dialling 0871 numbers, which you think is 10p (you're wrong there BTW, VM's connection charge for all chargeable calls is now 12.24p!

You have to give TT a time frame to fix the problem and, thereafter, they will be failing to comply with their obligation and you'd be entitled to leave without penalty.

However, if your TT line is LLU'd (check the samknows site), you will probably only be able to transfer your line to BT (that would be on a 'return to donor' basis and would be free of charge) and will not be able to transfer it directly to any other line provider. You'd have to agree to a 12 month contract with BT to take that route but, as you say you don't want to, your only option is to have a new line installed.

Every one of the providers now in the market can get a new line installed but, apart for the BT option mentioned above, the cost will certainly be more than the £30 VM charge.

I am getting my broadband from talktalk. Who do you think am getting it from? Also I never ever mentioned Virgin once. And I am not wrong about the price. This was the price "10p" sky digital told me on the phone last week and also I saw this on their website

Am away to call 02 since I already have an 02 phone to see if they can help

macman

02 won't be able to help you if your line is already LLU'd to TT-if so it's BT or nothing, as Heinz has already clearly stated.
He was also helpfully pointing out that VM was the only possible alternative if you don't want a BT line. He deduced from your rather unclear post that you are in a cable area-and the only national cable supplier is VM.

Mark_In_Hampshire

O2 should be able to convert the Talk Talk LLU line for about £45, I think.

That would leave you with O2 as your line and broadband supplier, if that's what you wanted.

I keep seeing Virgin Media banner ads that say "Free installation" - perhaps you have to take a particular set of options to get that. That's your only option to get calls and broadband without a "BT line", unless you have access to a local wireless provider who can supply a decent wireless connection and then use VOIP.

We use 3G and VOIP and it works fine here, so broadband and calls and no BT line - but we're probably in a minority for whom 3G is the fastest internet connection we can have (3Mbps) and it works well enough to use VOIP.

So far as I know, the "connection fee" for calls applies to all companies, though I could be wrong there.

0871 is a premium rate number I think (10ppm), so it's going to cost to call it regardless. Your gripe is perhaps more with the companies who supply 0871 numbers for their customers to call than it is with any particular telephony provider; if they wanted, they could use an 0800 number.