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refusal to give refund
rafwood
Posts: 34 Forumite
I ordered off new look and returned the item via their freepost address they give for returns at the beginning of oct and now they're refusing to give me a refund as theyre saying theyve not received it even though ive sent my proof of postage?! Is there anything I can do???
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Comments
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Your proof of postage is not proof of delivery, unless you mean recorded delivery. You can however now claim for the lost item through the post office as proof of delivery is all they need to pay out up to £41.0
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as it was a freepost address all i have is a certificate of posting, i have claimed for a lost recorded delivery item before and all they give me was some stamps
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Your proof of postage is not proof of delivery, unless you mean recorded delivery. You can however now claim for the lost item through the post office as proof of delivery is all they need to pay out up to £41.
Why would they pay out if they have proof of delivery?This is an open forum, anyone can post and I just did !0 -
They said the refund would have been made if theyd received my proof of postage, explained to them ive sent it THREE times... said send it again and call back in 15 mins... FRUSTRATING0
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To answer your question...Why would they pay out if they have proof of delivery?
They would pay out if they had proof of delivery simply because the item would have been delivered, i.e. returned, to them.
They are currently claiming that the thing has not been delivered, i.e. returned, to them, and hence they are not going to refund.
Yes, I did. Did you?Read the words.0 -
To answer your question...
They would pay out if they had proof of delivery simply because the item would have been delivered, i.e. returned, to them.
They are currently claiming that the thing has not been delivered, i.e. returned, to them, and hence they are not going to refund.
Yes, I did. Did you?
For goodness sake, the quote was saying the POST OFFICE will pay out on Proof of delivery. See post by Bris #2 and the same post quoted by me #4This is an open forum, anyone can post and I just did !0
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