so angry with Netto accusation

earlybird

My partner takes his mum to Netto 3 or 4 times a week because she suffers from ill health and struggles to walk there and back with her shopping.

Anyway, yesterday he was there with his mum and one of the assistants approached them and said to my partner "you changed the price on some chicken breast yesterday didn't you, so you could buy it cheaper" My partner and his mum looked at each other puzzled and my partner asked her if she was joking. When he realised she was serious he told her he had not even been at the shop the day before, to which she replied "well you must have a double then" He went on to tell her the last time he was in the shop was Monday and he didn't even buy any chicken that day.During the conversation she made the same accusation around 3 times and my partner was getting angrier each time she repeated it. His mum tried to defend him and told the assistant he wouldn't dream of doing such a thing, and doesn't need to do something like that. Eventually he swore, put his basket down and walked out.

When my partner came home i couldn't believe the treatment he had received. I told him he should have demanded to see the manager but he said he was so angry that he thought why should i be spending my money here when this is how they treat customers. We decided the best thing to do was to dig out our receipt from Monday to prove he didn't buy chicken and phone head office. My partner said he will happily go back to the shop to view any CCTV footage they have to even show he was in the shop on Tuesday, never mind doing what he was accused of. They have told us there will now be an investigation.

I really can't believe the way this was dealt with. Surely if they had genuine concerns of any wrong doing by a customer, the manager would approach them and take them to his office and deal with the matter in private. After making my partner feel so humiliated , hugely embarrassed and insulted to be accused on the shop floor with other customers around, i want this investigation to be taken very seriously and dealt with in the appropriate manner.

Does anyone have any advice of what we should expect from the investigation? We will not be happy with a phone call apology, at the very least i expect a full written apology.

12bdebt3

I am not sure what course of action to take as this is a very strange situation. If your husband didn't steal the chicken or change the price tags or whatever then the investigation will show this.

Showing a receipt from Monday won't help the case, proving he went in on Monday doesn't automatically mean he didn't turn up on Tuesday.

Obviously it's not been dealt with very well by Netto. Wait until the investigation comes back with nothing then inform them they have lost out on a very loyal well paying regular customer.

Norant

Hello Earlybird...


Two years ago my son and i had a similar situation in netto,myself and my son called in there only as we were passing to get some coffee on the way home,bith my son and i had been to the local CEX to trade in some of his computer games,they didnt offer a very good price so he decided to keep them,he had them in a bag over his shoulder.

we were in netto after getting the coffee,and we were queing up at the checkout,i put the coffee on the belt and then the till assistant turned to my son and asked him to empty his bag.............i was bloody fuming,i called the manager and he took down my name and asked me to write a brief account of what had happened and asked me to drop it back into the store and leave it with him and no one else.

About three weeks later i had a very strange message left on our answer phone from someone who was speaking in a different language,sounded like dutch or something like that,i thought nothing of it but two days later i had a recorded delivery letter through the post with Netto vouchers worth £150.00 and a full letter of apology.

So i guess my experience was a possitive one,keep up with your complaint and if you get a strange phonecall from someone in a different language you never know it may be from Netto.

Good luck.

Lip_Stick

£150 in vouchers? wow, I'm off to Netto's, and going to act slightly suspiciously. Now, where's my bag?

System

I've only been in Netto once in my life, i was in straight from work and was wearing a suit. At least 5 people thought I worked there and tried to make complaints to me about the staff, while others asked me where certain items of food were. It struck me as an awful place. However i have a feeling they've all been bought by Asda and will soon all become Asda locals so they may get better.

earlybird

Lip_Stick wrote: »

£150 in vouchers? wow, I'm off to Netto's, and going to act slightly suspiciously. Now, where's my bag?

lol :rotfl:

Thanks for your replies.
I know the receipt from Monday won't really prove anything, i guess we were just clutching at straws to prove my partners innocence because we find it so unbelievable. When the investigation shows he is totally innocent and the CCTV shows he was not even in the shop that day, i'm not sure there is anything they can do to persuade my partner to shop there again. Although, £150 in vouchers may just tempt him in one more time lol.

mcjordi

thats disgraceful of netto, (well its employee) id of demanded the manager.

hope it gets sorted soon..

heretolearn_2

That's dreadful to confront him around other customers; how embarrassing for him.

Kick up a massive fuss!

For one thing - the accusation isn't even logical. If someone was seen switching price labels, the shop would have done something about it at the time. Not let them walk out with their swizzled shopping, only to talk to them next time they visited. Makes no sense at all.

DCFC79

Norant wrote: »

Hello Earlybird...


Two years ago my son and i had a similar situation in netto,myself and my son called in there only as we were passing to get some coffee on the way home,bith my son and i had been to the local CEX to trade in some of his computer games,they didnt offer a very good price so he decided to keep them,he had them in a bag over his shoulder.

we were in netto after getting the coffee,and we were queing up at the checkout,i put the coffee on the belt and then the till assistant turned to my son and asked him to empty his bag.............i was bloody fuming,i called the manager and he took down my name and asked me to write a brief account of what had happened and asked me to drop it back into the store and leave it with him and no one else.

About three weeks later i had a very strange message left on our answer phone from someone who was speaking in a different language,sounded like dutch or something like that,i thought nothing of it but two days later i had a recorded delivery letter through the post with Netto vouchers worth £150.00 and a full letter of apology.

So i guess my experience was a possitive one,keep up with your complaint and if you get a strange phonecall from someone in a different language you never know it may be from Netto.

Good luck.

your son was only asked to show what was in the bag, for all the staff knew he had put soemthing in the bag so no need to fume at that

i think netto is danish so that might explain why the voice didnt sound english

marleyboy

I thought Netto had gone, the last Netto I saw was over a Year ago, I thought Asda had bought them out.

vuvuzela

marleyboy wrote: »

I thought Netto had gone, the last Netto I saw was over a Year ago, I thought Asda had bought them out.

They have been bought out but not changed yet. Think it's early next year for the rebranding.