Estimated bills on Eon prepay electricity....

jp1976

Have been a customer with Eon pre-pay electricity for three years and have recently let my property. During those 3 years, the property had mainly been inhabited by only me and therefore I typically used the kind of quantities of electricity that a single person would use. During the period of 5th June 2009 to 15th June 2010, I used 646KWh day units as per my statements. Having been in credit to the sum of £2.74 on my statement 6th July 2010 (based on actual day and night readings taken by Eon themselves) I received a closing bill (as my tenants took over the utilities on the 1st August 2010) of £582.82! To add to the fabrication, I received this bill via a third party debt collection company! Applying some simple maths, and successfully deciphering the various day/night/KWh gibberish, I calculated that Eon estimated my KWh day usage, over the three and half month period 15th June 2010 to 30th September 2010 of approx 2919KWh! I`m not entirely sure I`ve used that much juice in the three years I lived there! To make matters even more odd, the house was empty for two of those three and a half months (the meters were still topped up to cover standing charges). After highlighting this to Eon and receiving countless apologies and “we’ll get this sorted for you Sir”, I`m awaiting the outcome with due `Eon-tail-between-their-legs` anticipation. Have also made a formal complaint to Eon and was advised on the two main `!!!!-ups` as follows;
Regarding the receipt of the debt via third party company; I should have checked my statement online and seen the numbers; my fault for not doing this apparently although I was under the impression that I should have received it in writing.
Regarding the crazy estimations on my bill, they apologised and are looking at their estimation computer to determine the fault (perhaps switch-it-off and switch-it-back on again might do the trick!).

Moral of the story, check those meter readings and don’t trust the utilities!!!

jp1976

My account has been magically credited with some £530....great bunch o`lads!!

Former_E.ON_Company_Representative:_Malc

Hi jp

I'm sorry you've received such a random statement but glad it appears to have been sorted.

Without seeing the account, it's difficult to say what may have caused this.

One quick thing; from your post it looks as though you registered the account with our website. If this was the case, you will not have received any paper bills from the time of registration.

However, we will have sent emails advising statements had been issued and that they were available to view online.

Hope this explains why we didn't send a paper version of the final statement jp and sorry again for wrongly estimating this.

Malc