Friend bought some faulty boots from Burton...

TheLostProphet

My friend bought a pair of black, military boots from Burton. They're the leather sort, so they're meant to be uncomfortable until you break them in (this is what he was told by the staff anyway).

After he bought them, he realised not only were the boots uncomfortable, they were really slippy inside, so his feet started grinding against the sides. He says they were rubbing the skin off so it was either take them off or bleed lol.

He took them back to Burton, but they just gave him a flat "You've worn them outside. We can't do anything." When I heard this story I thought surely this can't be right. If you bought a jacket and it started giving you a rash they wouldn't say it's been worn so you're stuck with it. Sales of Goods Act 1979! Fit for purpose and defective items, etc.!

What do the MSEers have to say about it?

wealdroam

Sounds like he bought the wrong size.

Boots should fit tightly so that the foot does not move around inside.

Tell him to wear an extra pair of socks and do the laces up tighter.

bris

An insole will fix the problem (I think). He has no right to return the boots though as it's not Burtons fault they don't fit and since they are not faulty they don't need to do any thing with them.

themull1

Uncomfortable until you break them in? Nag, they just wanted to sell a pair of uncomfortable shoes!!

TheLostProphet

This is what I thought too, but I asked him and he said the fit was fine, the inside and outside of the soles just have no grip. Suppose it's the type of thing you don't realise til you use it more, but it may also be a defective pair.

Anyway, no joy so far. What can he do without going to court?