High praise for O2

viktory

Superb service from O2. Basically, on Thursday at 6pm (ish) I ordered a mobile phone over the phone from O2's sales team. Phone arrived the following day. Unfortunately I had ordered the wrong one, so called them, arranged a return and effectively a swap for the right phone. I sent my phone back to them on Saturday - the second new phone arrived on Monday.

Fabulous service. Highly recommend.

Techhead_2

I can also report excellent after-sales service. I wanted to change my 2G SIM for A 3G SIM. I emailed them on a Sunday at 3pm, new SIM arrived Tuesday and within the hour was up and running.

daniel598

I always find dealing with o2 a pleasure. Last time I rang the customer advisor noticed noticed i was sending way more texts than my limit and added free texts on for no extra cost for being a valued customer

Techhead_2

I've just remembered another occasion. I noticed they'd changed the terms and conditions for new customers which would have been more favourable for me. I called them up and they changed me to the new version of the tariff straightaway.