Delayed flight (33 hours) due to weather no hotel provided(compensation)?

mrbg07546

hi we had a flight last week with delta airlines(birmingham to toronto via amsterdam), at amsterdam the flight was delayed for 33 hours due to weather.

At the airport they was very unhelpfull despite my mum being ill.

-No hotel accomidation provided overnight at amsterdam
-No food provided
-no calls provided hence HUGE mobile phone roaning bills
-baggage delayed for further 10 hours

I have insurance via barclaty premium account and insurefor premium.

(however premium means its not worth claiming)?

I paid for the flight via credit card.

Is this worth persuing for compensation via airline? or am i entitiled to anything via travel insurance?

Thanks in advance

Effervescent

On Delta Airlines website they have a pdf file showing "Notice of your Rights" and a form to submit a compensation claim called "Exit European Union Compensation Request".

After 5 hours I believe you should have received refreshments and also 2 phone calls. After 24 hours I think you should have received hotel accommodation and transport to the hotel

dzug1

mrbg07546 wrote: »

hi we had a flight last week with delta airlines(birmingham to toronto via amsterdam), at amsterdam the flight was delayed for 33 hours due to weather.

At the airport they was very unhelpfull despite my mum being ill.

-No hotel accomidation provided overnight at amsterdam
-No food provided
-no calls provided hence HUGE mobile phone roaning bills
-baggage delayed for further 10 hours

I have insurance via barclaty premium account and insurefor premium.

(however premium means its not worth claiming)?

I paid for the flight via credit card.

Is this worth persuing for compensation via airline? or am i entitiled to anything via travel insurance?

Thanks in advance

Firstly I don't understand :

(however premium means its not worth claiming)?

If your travel insurance provides for delays then it's worth claiming - there is normally no excess on this section


You are not entitled to compensation - the delay was weather related

You were entitled to care though - the food, hotel and phone calls that you didn't get. It is worth claiming these from the airline.

Getting the terminology right is important - if you ask for the wrong thing you won't get anywhere

HXDave

unforunately, under EU261/2004 Article 9 (right of care), you may well be too late, as this will only cover you for anything that you have paid out. so if you didn't pay to go into a hotel, there is nothing effectively to claim back.

you could try claiming for meals and phone calls, but calls are limited to 2 calls only.

Check your insurance for travel delay, however check if it covers for delay in departure or delay in arrival (as effectively you did not have a delay to your initial departure, only to your arrival).

I would then contact the airline with a polite, but firm, letter stating your dissatisfaction of the way things were handled, and the fact that they were obliged under EU261/2004 to inform you of your rights and to 'take care of you', which it seems they clearly did not do.


(just a quick edit. you state a complaint about Delta Airlines for a flight Birmingham - Amsterdam - Toronto. Delta do not operate this route, as fair as i am aware. BHX - Ams would have been with KLM i presume, and then AMS - Toronto with KNL / Northwest or Air Canada)

dzug1

HXDave wrote: »

(just a quick edit. you state a complaint about Delta Airlines for a flight Birmingham - Amsterdam - Toronto. Delta do not operate this route, as fair as i am aware. BHX - Ams would have been with KLM i presume, and then AMS - Toronto with KNL / Northwest or Air Canada)

They operate under a code share with KLM - you get DL flight numbers for a KLM flight

mrbg07546

HXDave wrote: »

unforunately, under EU261/2004 Article 9 (right of care), you may well be too late, as this will only cover you for anything that you have paid out. so if you didn't pay to go into a hotel, there is nothing effectively to claim back.

you could try claiming for meals and phone calls, but calls are limited to 2 calls only.

Check your insurance for travel delay, however check if it covers for delay in departure or delay in arrival (as effectively you did not have a delay to your initial departure, only to your arrival).

I would then contact the airline with a polite, but firm, letter stating your dissatisfaction of the way things were handled, and the fact that they were obliged under EU261/2004 to inform you of your rights and to 'take care of you', which it seems they clearly did not do.


(just a quick edit. you state a complaint about Delta Airlines for a flight Birmingham - Amsterdam - Toronto. Delta do not operate this route, as fair as i am aware. BHX - Ams would have been with KLM i presume, and then AMS - Toronto with KNL / Northwest or Air Canada)

At airport when we requested overnight accomidation we they said 'They wont provide it'. Should I state a compensation amount? should i use the PDF to make a claim??? or should i write to airline directly

HXDave

Dzug1, exactly, so who is to blame here? Delta (who had the flight number) or KLM (who operated the flight)?

dzug1

HXDave wrote: »

Dzug1, exactly, so who is to blame here? Delta (who had the flight number) or KLM (who operated the flight)?

Well the weather is to 'blame', but the 'operating air carrier' is responsible for dealing with the consequences

Not actually sure who that is - the regulation can be read either way

In order to ensure the effective application of this Regulation,
the obligations that it creates should rest with the
operating air carrier who performs or intends to
perform a flight, whether with owned aircraft, under dry

or wet lease, or on any other basis.


Is code share 'any other basis' - or is it the actual carrier who picks up the pieces? Pass.

stoneman

This seems to be a recurring theme with KLM, look at what they were like during the volcanic ash (you remember that, don't you??). There are few airlines that I would purposely avoid, and even if they were the cheapest I wouldn't fly with them.
My take is that it would be the name of the airline on your reservation who is responsible, or whoever the representative worked for that told you that you were not entitled to accommodation, most likely KLM rep if you were in Holland.

mrbg07546

Well we was meant to fly out on sunday, however flight was delayed for 26 hours, and now my mum and dad do not still have their baggage?

my mum has important medicine in her baggage.

the flight was bought via ebookers - who sold us a delta flight - which is operated by KLM.

So far is this the correct way to go

-36 hour delay (imformed we cant have accomidation by advisor)
-no one offered us advice so had to ring ebookers via mobile, which cost a lot via roaming(claim mobile expenses)
-no suitcases for 4 days(could be more) - show receipts of anything bought. Also claim extra compensation as my mum takes essential medicine which was in suitcase.

should i write this letter to ebookers?Delta KLM??

now should they refuse to/or not reply in 14 days could i then just claim from credit carD?

should i claim full amount? or compensated amount?

Kind regards