Non receipt of vouchers

chrisb1_3

I used moneysavingexpert site to get a quote and indeed a switch to a new energy provider (EON) I used the link on YOUR site to get to SIMPLYSWITCH and part of the deal was 35.00 in vouchers for use in either Amazon or John Lewis.

As of yet I have not received any vouchers, so I telephoned the company directly and have been told that I do not qualify even though when I spoke on the telephone at the outset I was told I do.

I have tried to complain and asked to speak to a superior, was told he is in a meeting, but was told in any case "MY SYSTEM SAYS YOU DON’T QUALIFY SO NO POINT IN SPEAKING TO HIM."

I requested the superiors name and was told it was a Mr Brundrett, I then asked for his bosses name and was told "I don’t know that."
I then requested the Managing Directors name, was told that she was not allowed to give that out. I pointed out that this was a legal requirement and eventually was told its a Mr Brundrett.

I have now been told that I need to write a letter, (not allowed to email?) to the complaints officer to try and claim my 35.00 vouchers.

I have to be honest that when using your site and its links I was under the illusion I would be dealing with companies that were straight forward and upfront in the way they do business.

I am therefore asking if there is anything you can do as your own site lured me in in the first place.

markharding557

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Premier_2

There have been numerous threads about issues receiving (or not!) the vouchers from that company.

This thread may help, particularly post#12 by MSE Archna.

https://forums.moneysavingexpert.com/discussion/1546645