how can i get my money back

beckydee

hi on the 29th November iwanted to make a payment to halfcost.co.uk for £30.36 i made one payment and that was declined so i tried again that was also declined the 2 payment of £30.36
have been taken from my card 29/11/10MAIL/PHONE PURCHASEHALFCOST.CO.UK£ 30.36£ 0.00Approve£ 61.1829/11/10MAIL/PHONE PURCHASEHALFCOST.CO.UK£ 30.36£ 0.00Approve£ 91.54
ive had a email off halfcost .co.uk confirming the order never went through

Dear xxxxxx

Thank you for your recent e-mail. Our records show that both the Pamyent and Order did not go through successfully for you. The reason for this is likely due to the entered Billing details not matching the records held with your bank.

The payment 'Attempt' likely registered with your bank, however the transaction did not go through. If you check with your bank again in a couple of days, they should be able to confirm this for you.

Regards

the prepaid credit card have said now the card was approved so how can i get my money back
any advice
appreciated thanks

SnowTiger

Contact halfcost.co.uk, explain the problem and ask for a refund?

beckydee

ive contacted them and they have said the payment never went through

lisyloo

Did you tell them it did go through?
What did they say?

beckydee

the only way to get throught to halfcost is by email i emailed them and received this back
Dear xxxxxx

Thank you for your recent e-mail. Our records show that both the Pamyent and Order did not go through successfully for you. The reason for this is likely due to the entered Billing details not matching the records held with your bank.

The payment 'Attempt' likely registered with your bank, however the transaction did not go through. If you check with your bank again in a couple of days, they should be able to confirm this for you.

Regards

redcard

beckydee wrote: »

ive contacted them and they have said the payment never went through

Give them the evidence that it has gone through.

Plus,

"If you have any queries, please email us at customercare@halfcost.co.uk or telephone on 08713 769 951 between the hours of 9am and 5pm."

beckydee

redcard wrote: »

Give them the evidence that it has gone through.

Plus,

"If you have any queries, please email us at [EMAIL="customercare@halfcost.co.uk"]customercare@halfcost.co.uk[/EMAIL] or telephone on 08713 769 951 between the hours of 9am and 5pm."

thanks for the phone number just phoned them and there ringing me back tonight to see whats going on

Hax

29/11/10MAIL/PHONE PURCHASEHALFCOST.CO.UK£ 30.36£ 0.00Approve£ 61.18
29/11/10MAIL/PHONE PURCHASEHALFCOST.CO.UK£ 30.36£ 0.00Approve£ 91.54

What do those monetary values actually mean from your statement? To me, it looks like the transaction amount was £30.26, the amount of £0.00 was approved yet your balance still reduced. I know that sometimes, transactions "tag" the money in your account until it is actually released to the merchant. If the merchant doesn't claim it, then it ends up getting replaced back into your account.

It could just be that you need to wait a few more days and the money will re-appear in your account.

EDIT: I would say that it's something for the card issuer to sort out.

beckydee

Hax wrote: »

What do those monetary values actually mean from your statement? To me, it looks like the transaction amount was £30.26, the amount of £0.00 was approved yet your balance still reduced. I know that sometimes, transactions "tag" the money in your account until it is actually released to the merchant. If the merchant doesn't claim it, then it ends up getting replaced back into your account.

It could just be that you need to wait a few more days and the money will re-appear in your account.

EDIT: I would say that it's something for the card issuer to sort out.

the amount of £0.00 means no fees have been taken out on some transaction u have to pays a fee eg if i shop abroad i have to pay a fee of £1.00 sorry it was the way i copied and pasted it

Hax

Ah I see - thanks for the explanation!

beckydee

beckydee wrote: »

thanks for the phone number just phoned them and there ringing me back tonight to see whats going on

wow well i got a phone call back at 8.20pm halfcost have done a bank search and have confirm the payment was deffo declined they give me times when the transaction have been made and told me to ask the prepaid credit card company for a statement and send it to them.then they will deal with the matter