Laptop not allowing other webpages from main page

sorryitsme

Hi, I am currently borrowing my dads laptop as my one has a virus:mad:

I am able to use the internet to view websites but my problem is it will show you the main page, but if there are tabs for other pages on the main page and you click on it, the page will start to load but is blank. The timer shows up on the page but nothing happens.

I have allowed pop up boxes and deleted cookies, but it is still not working. The laptop has windows XP.

Any help would be much appreciated.:)

Browntoa

download this on your dads laptop

http://www.filehippo.com/download_malwarebytes_anti_malware/

put on a usb drive or cd and install on the infected one

update and do a full scan

post the log file in your next reply

Browntoa

if that will not install then try

http://www.bleepingcomputer.com/download/anti-virus/rkill

and then try to install Mbam again

sorryitsme

Browntoa wrote: »

download this on your dads laptop

http://www.filehippo.com/download_malwarebytes_anti_malware/

put on a usb drive or cd and install on the infected one

update and do a full scan

post the log file in your next reply

Thanks for responding so quickly, I am not computer literate at all so please bear with me:D

My laptop is being fixed at the moment and I don't have it, so my dad has lent me his and this one allows me on the internet but does not let me see additional pages which pop up.

Do I still need to do as you asked above to find out what is wrong and correct my dads one?

Many thanks

macman

Sounds like both machines are infected.
What AV program(s) are you both using?

sorryitsme

sorry what does AV programs mean?

sorryitsme

sorryitsme wrote: »

sorry what does AV programs mean?

Oh anti virus!!!

On my one was AVG on my dad one I think it is macafee.

sorryitsme

Just looked on dads one again and cannot see one.

sorryitsme

sorryitsme wrote: »

Just looked on dads one again and cannot see one.

I have just downloaded avast to his one

macman

McAfee or no AV at all-little diffference really...
Avast will do the job, but you'll need to clean up the system first as advised by Browntoa.
On yours. get rid of AVG, which is equally ineffective. Use Avast, Avira or MSE (or Kaspersky is free with Barclays online banking).

sorryitsme

macman wrote: »

McAfee or no AV at all-little diffference really...
Avast will do the job, but you'll need to clean up the system first as advised by Browntoa.
On yours. get rid of AVG, which is equally ineffective. Use Avast, Avira or MSE (or Kaspersky is free with Barclays online banking).

Just added malwarebytes too, once I have the log I will post it. So far nothing infected is showing on malwarebytes. Full scan done on avast and it was fine no infected files.