claiming back charges! what to do next?

robinson79

Hello all,


After receiving my statements, I posted my first letter to lloyds last week (16th October) asking for my charges to be refunded...today i have received a letter from them:

Dear Mr Robinson,

I am just writing to let you know that we've received your complaint - and to say how sorry i am to learn that you're unhappy with us ()

You have my assurance that we will investigate the concerns you have raised with us - this may take a little time, but i would expect our enquiries to be complete within the coming 2 weeks. We will then be a ble to respond in full to your complaint, and at that stage, i hope, to resolve matters between us.

In case you haven't received a copy of our leaflet called 'how to voice your concerns', iv've enclosed one with my letter. This tells you all you need to know about resolving your complaint with us.

Yours sincerely,

Sian Scrase
Customer service officer


I thought they would send a letter telling me to sod off ?!
Also, i gave them 14 days from the 16th. Does this mean i can send my 'letter before action' on the 31st? They have asked me to give them 2 weeks!!

Thanks in advance
x

Edinburghlass_2

Ignore that letter and carry on with your next letter on your due date.