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Moving from BT

I have moved my parents phone line and calls to plusnet (due to be completed on the 14th) Had the usual letter from BT saying sorry you are leaving, however they hint my parents may lose there number they had had for 35 years. This cant be right?

Comments

  • DonnyDave
    DonnyDave Posts: 1,579 Forumite
    edited 5 December 2010 at 10:45AM
    david29dpo wrote: »
    I have moved my parents phone line and calls to plusnet (due to be completed on the 14th) Had the usual letter from BT saying sorry you are leaving, however they hint my parents may lose there number they had had for 35 years. This cant be right?
    I would interpret this as being that they may loose their number if they don't successfully transfer it to another provider. That is, if another provider doesn't transfer/port it from BT (I am assuming that it's a BT number).

    Or to put it another way: The account with BT to which this number is associated is being closed; it is now up to the provider taking over service to take over the number.
  • Inactive
    Inactive Posts: 14,509 Forumite
    BT scaremongering tactics.
  • david29dpo
    david29dpo Posts: 3,748 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I thought that maybe the case, I
    Will check with plusnet.
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    The interesting thing is Plusnet is part of the BT group!
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
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