Interflora International Delivery Apparently Not Made

InitialDave

Hi, apologies for the new-thread-as-a-first-post, but I've been an unregistered lurker for a while, and this is the first time I've really needed to check up on something like this.

I made an order with Interflora, through their website, to send some flowers to Japan as a birthday gift. The instructions they give are that, for a delivery to be made on Saturday (what I wanted - Sunday, the actual birthday date, would actually have been preferred, but isn't listed as an option), I had to place my order by 5pm (UK time) on the Thursday - I placed it sometime around late morning/noon.

According to the tracking widget on their site, my order is still (at 11am on Sunday, Japan time) listed as "Order awaiting make-up".

Now, I know it's hardly a total disaster should the flowers be delivered on Monday instead, but they charge a lot for their international service, and the reason I went with Interflora in the first place was for the security/reliability. I paid them to deliver some flowers on Saturday, which they said they could, they don't appear to have done it, and I'm really not best pleased with them.

I'm going to give them a call tomorrow (well, later today, technically speaking) and just check that it's not an error in the online tracking, but if they haven't made the delivery after all, how should I play it?

ERICS_MUM

I had a similar problem a couple of years ago trying to send flowers to South Africa. I got nowhere trying to track it so in the end i asked for (well, I was so cross that I demanded it) a refund because it had "obviously" got lost or been forgotten. They came back to me within hours to say I couldn't have my money back as it had now been delivered (confirmed by recipient). So looks like asking for a refund is the only way to get them to do what you've paid them to do !

Good luck, it's so frustrating having to deal with individuals who really couldn't care less, and being paid for it.

InitialDave

Interflora's customer helpline (apparently UK based :shocked: ) say that the online tracker isn't always up-to-date, so they're going to send a message to the florist in Japan and find out if and when it's been delivered.

I'll post an update with what they say, hopefully it's just a kind of feedback loop issue.

InitialDave

Well, they didn't call me back yesterday, but this morning, the online tracker shows that the delivery has been made (it's currently 4pm Monday in Japan).