Carpet Right - No Carpet Wrong!

vivatifosi

Jeff121 wrote: »

I am telling you the above because I had my house re-carpeted by carpet right 3 years ago also my parents and aunt did same, my parents and self have gave up trying to deal with Carpetright we had the same dreadful problems, my parents now re-carpeteted with a different company and self now moved house.
My aunt is still fighting Carpetright although I told her to give up. Carpetright seem to play on wearing you down as they did with me, good on my Aunt for continuing the fight if she gets anywhere but I cant see her getting anywhere with such a dreadful company.

If you have proof that the goods weren't of merchantable quality, or you were misled in some way, then like every other consumer you can use the Small Claims route. It shouldn't be about being worn down by a retailer, advising people on fora to avoid companies or telling your family to give up. All that is required is a letter before action and having the right information to go ahead and make a case in court: ie you have to be certain you are in the right.

As it happens, in the OP's case, I think the issue is more complex, as discussed already. However that doesn't mean that the OP won't have a case against the carpet layer if it wasn't done properly and can't be rectified.

andyskona

Jeff121 wrote: »

Hello
I haven't read all of the posts but can say from personal unpleasant experience that Carpetright, Britain's biggest carpet supplier is also the worst.
I know for a fact that they blast their carpets with air to make the wool content look thicker than it actually is.
Don't look at the mix of wool 80/20 look at the wool content per square inch, most mixes are between 30 and 50 ounces of wool per sq inch, carpet rights can be as low as 10 ounces of wool per sq inch resulting in the carpet looking good in the showroom and when laid in your home and given a few months of normal wear flattens out because all of the air blasted into the fibers has gone resulting in the carpet flattening out and looking like an old worn out carpet with track marks.
Don't think for a minute that Carpetrights assessor will back you up what ever your complaint might be, you are on your own and even contacting Trading Standards wont help you.
I am telling you the above because I had my house re-carpeted by carpet right 3 years ago also my parents and aunt did same, my parents and self have gave up trying to deal with Carpetright we had the same dreadful problems, my parents now re-carpeteted with a different company and self now moved house.
My aunt is still fighting Carpetright although I told her to give up. Carpetright seem to play on wearing you down as they did with me, good on my Aunt for continuing the fight if she gets anywhere but I cant see her getting anywhere with such a dreadful company.
I cant understand how a nationwide company gets away with selling substandard goods.
Myself and parents had bought their most expensive carpet, we didn't go into the store looking for cheap carpets.
Avoid this company at all cost to avoid misery and hassle, shop at a long established local carpet dealer with a good reputation even though they are a bit more expensive. Ask how long the carpet manufacturer has been in business and what sort of guarantee you will have. I'm moving house again and have decided on Cormar carpets for the next house, they are mid range and seem like good value for money also been in business for a long time.
Avoid Carpetright at all cost, they must be the worst carpet company in the UK

nt too sure how you can say you know for a fact they blast air into there carpets cr dont manufacture carpets they buy them from manufactures and wholesalers just like every other shop inc cormar carpets

Biggles

Jeff121 wrote: »

Avoid this company at all cost to avoid misery and hassle, shop at a long established local carpet dealer with a good reputation even though they are a bit more expensive.

I would dispute that. Not the bit about avoiding CPR, the bit about local independents being more expensive.

If you look at the 'headline price' per sq m, they would seem to be. But most independents' prices are inclusive, CPR's prices are just for the carpet, everything else is additional, the bottom line can be up to twice the headline price. Only look at the bottom line.

Plus you can often haggle with a small local firm, you can't haggle with a boy with a calculator in CPR.