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Refund question
Brassic
Posts: 557 Forumite
Hi there,
I'm currently dealing with a problem I have with an item I've sent. It was a lovely CD unit, but unfortunately the shipping company delstroyed it, so I'm making a claim back. In the mean time I'm refunding the customer by cheque. I don't know how much I'll be able to claim atm. Should I refund the customer for the amount of the item + the postage cost, or only half the postage?
TIA!
I'm currently dealing with a problem I have with an item I've sent. It was a lovely CD unit, but unfortunately the shipping company delstroyed it, so I'm making a claim back. In the mean time I'm refunding the customer by cheque. I don't know how much I'll be able to claim atm. Should I refund the customer for the amount of the item + the postage cost, or only half the postage?
TIA!
Debts @ lightbulb moment (13/06/2006) - £59,842.23 :eek: All commercial debts now clear!!! :T Debts April - £20,000 to family (incl extra £10k borrowed for house deposit). DFD - Aug 2014
Proud to be dealing with my debts
Goal of the month - £500 on groceries for family of 5 - Apr 2011 - £620!
May - £454.85 so far.
Proud to be dealing with my debts
Goal of the month - £500 on groceries for family of 5 - Apr 2011 - £620!
May - £454.85 so far. 0
Comments
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I would refund the full amount, it seems unfair to penalise the buyer for the delivery company's mistake.Nice to save.0
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Morally, the full amount, as it's hardly the buyer's fault the delivery bods broke it.My TV is broken!
Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j0 -
Full amount. Or risk a negative.0
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That's what I thought - cheers!
Debts @ lightbulb moment (13/06/2006) - £59,842.23 :eek: All commercial debts now clear!!! :T Debts April - £20,000 to family (incl extra £10k borrowed for house deposit). DFD - Aug 2014
Proud to be dealing with my debts
Goal of the month - £500 on groceries for family of 5 - Apr 2011 - £620! May - £454.85 so far. 0
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