Cancelled new York flight

lilwelshgirl · 3 December 2010 at 11:20AM

I was suppose to be flying to New York but the flight was cancelled. We were due to fly at 4.10 but it was delayed until 5.30, after getting on the plane we were then taken off at 9pm after the pilot announced technical difficulties from a reoccurring problem. From 9pm until 12.30am we then had to que to be given a hotel voucher with breakfast and were rebooked onto a flight for the next day at 3.45pm to a different ny airport. I have lost a nights hotel in ny at a cost of $329 and airport transfers. How much compensation can I claim? Can I get Ba to compensate for all of this and more? I do have travel insurance so I can I claim from both?

Thanks

richardw · 3 December 2010 at 11:26AM

Firstly, ask BA to e mail you a reason for the cancellation.

There's also this thread https://forums.moneysavingexpert.com/discussion/47230

stoneman · 3 December 2010 at 12:44PM

I would make sure that the flight was described as canceled, and not just delayed. This will impact on how much compensation you are entitled to. AFAIK BA will not compensate you for the nights hotel and transfers you lost out on because they will have something in the T&C's about them only being responsible for the flight and nothing else related to it. Cityboy might be around to explain or send him a PM

dzug1 · 3 December 2010 at 12:52PM

Your travel insurance (most, anyway) will pay you a flat rate regardless of anything you get out of BA. Some might pay for the cancelled hotel, etc but they are few and far between.