Banks calling customers

claire07

I may be naive but I hadn't realised bank staff could access everyone's accounts without some restrictions in place. Now I'm going to be a bit wary in our local branch as some of our neighbours work there!

datostar

zppp wrote: »

Not in the bank I work for. I have access to any account without needing to go through ID with a customer.

On my last visit to a Barclays branch I was handed a PinSentry machine to use out of view then hand it back with the one time access codes on display. They couldn't access the account details without that. Obviously banks vary.

giraffe69

My bank(Lloyds) called me from a mobile phone, someone identified themselves as my "account manager" but came from another branch. I would not speak to them and after a written complaint I was told I could have opted out of sales calls on their web site. I sent them a screenshot showing I could only opt out of email and mail sales. They then said "Ah yes, we have to do this behind the scenes for telephone contact. Now done"
All the time I was left with the impression that they believe this is a reasonable way to carry on, security is for other people and if I don't like it I can go elsewhere. IMO Lloyds has gone very seriously downhill in the last 12-18 months.

shortchanged_2

I usually get a phone call from my bank Lloyds very soon after I make a large deposit into my current account, rather like vultures in the Serengeti.

Unfortunately for them it's usually all accounted for before they try to get their mucky paws on it.

jackieblack

Loughton_Monkey wrote: »

All very well, but if it was the fraud section, and someone has been hacking into your account, you might regret it.

If anyone wants to pay my mortgage off for me they're very welcome!