Amazon - Potential Account fraud

lovebugfamilly

Hi , I went to order something a while ago and went into my address book on amazon to change my invoice address as last week my dad ordered something from amazon using my account but his own bank card and address details for some christmas presents for my kids so needed to change it back to mine IYSWIM anyway I then saw an address and name details for somebody in hongkong :eek: who I do not know as far as I can see they have not ordered anything and Amazon customer serices were not very helpful at all:mad: anyways I have deleted them and changed my password is that enough ?

davester

change the secret password as well if there is one, I forget. might be worth deleting and reregesitering.

Run Malwarebytes (update before scan) and also run your current virus checker.

If your dad uses a different computer for his purchases then get him to do the same and also check his card statements

Nilrem

Check the email address used with the amazon account as well, and change that password/secret word/password recovery details - a number of hijacked online store accounts etc are down to the ease of which many peoples email addresses are hacked, yet it's something a lot of people never think to check despite the email account often being significantly easier to get into than the online store (I don't know many online stores for example that just have a "password hint", most just send a reset out to your email address, or require your email address for part of the password reset).

Inactive

Delete your card details immediately at Amazon after each transaction, I always do.

No card details, no fraud.;)

aliEnRIK

You may have a keylogger on your computer

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_malwarebytes_anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM QUICK SCAN then click SCAN
Remove everything thats found (needs to be ticked)
Post the COMPLETE log here AFTER youve deleted everything it finds
If anything was found then do the exact same but run a FULL scan

reboot
Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)
If you get a message that you cant write to the hosts file then Press the SHIFT key, and whilst holding it RIGHT CLICK and select RUN AS (admin)