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I can't download updates as it says there is no internet - but there is!

Treacle_Toes
Treacle_Toes Posts: 196 Forumite
Part of the Furniture
in Techie Stuff
Hi,

Hope you can help.

A lot of times when my computer comes up with an update, when I try to install it a box comes up saying I don't have internet connection - but I have!

I think I know I just have to check/uncheck something in one of the settings, but I just cannot work out what I have to do!

Thanks for any advice!

Comments

  • fiddiwebb
    fiddiwebb Posts: 1,806 Forumite
    Any particular update or is it for any updates?

    What operating system and browser are you using?
  • Treacle_Toes
    Treacle_Toes Posts: 196 Forumite
    Part of the Furniture
    At the moment I'm trying to load the latest ipad update, but I've had the same message for HP updates.

    I'm using Vista and internet explorer.
  • fiddiwebb
    fiddiwebb Posts: 1,806 Forumite
    Does the same thing happen with Windows updates?

    Also any other problems occuring?
  • Treacle_Toes
    Treacle_Toes Posts: 196 Forumite
    Part of the Furniture
    No other problems, I've never noticed any windows updates so not sure if they have happened or not - how would I find out?

    Sorry - technophobe here!
  • Treacle_Toes
    Treacle_Toes Posts: 196 Forumite
    Part of the Furniture
    Just worked out how to check for windows updates - they seem to be fine.
  • debitcardmayhem
    debitcardmayhem Posts: 13,648 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Have you tried checking if IE is in offline mode ? File/Work online/offline

    Or try Firefox
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy

    CEC Email energyclub@moneysavingexpert.com
  • DatabaseError
    DatabaseError Posts: 4,161 Forumite
    do you have a firewall blocking outbound requests?
    Utinam logica falsa tuam philosophiam totam suffodiant.
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