Palaver getting new pin

jem16

No luck - it said could not validate your account.

Details are definitely correct so something odd is going on.

Dr_Cuckoo3

you say the card is not used very often

Has the card been cancelled due to lack of use ?

I wonder how the card was used (albeit not very often) perhaps for online / telephone transactions which do not require the PIN

Have you checked that the card still works , by making an online transaction (charity donation etc) http://www.bbc.co.uk/charityappeals/



or https://www.rbssecure.co.uk/rbs/registration/welcome.jsp?partner=rbs.consumer.credit to see if the card is still valid

jem16

Dr_Cuckoo3 wrote: »

you say the card is not used very often

Has the card been cancelled due to lack of use ?

Not that we are aware of. When speaking to RBS card services yesterday in an attempt to get a new PIN, nobody said it had been cancelled.

I wonder how the card was used (albeit not very often) perhaps for online / telephone transactions which do not require the PIN

Presumably they knew the PIN last time it was used.

Have you checked that the card still works , by making an online transaction (charity donation etc) http://www.bbc.co.uk/charityappeals/

No

or https://www.rbssecure.co.uk/rbs/registration/welcome.jsp?partner=rbs.consumer.credit to see if the card is still valid

How far through that do I need to go? It accepted the card number ok.

Dr_Cuckoo3

jem16 wrote: »

Not that we are aware of. When speaking to RBS card services yesterday in an attempt to get a new PIN, nobody said it had been cancelled.

I would be surprised if RBS divulged any information about the status of the account without the password

jem16 wrote: »

How far through that do I need to go? It accepted the card number ok.

It requires the following


Account Number: XXXX-XXXX-XXXX-XXXX
Expiry Date: (MM/YY) /
Last Three Digits of Signature Panel Code:
Name Embossed on card:

Primary Cardholder's Mother's Maiden Name:
Primary Cardholder Date of Birth: (DD/MM/YYYY)

jem16 wrote: »

It's Royal Bank of Scotland.

I've just gone through the sign up procedure for online access with them. Personal accounts are fine but it says credit card account number doesn't match their records! Even more confusing.

Now that you have registered for online banking (current accounts) presumably you will have specified a password to use with telephone banking (current accounts) they may be able to add the credit card to your current account online banking or find out the nature of the problem

Once that is fixed you can register for credit card online banking and order a new PIN , or just order a new PIN in writing - which will not require disclosure of your password

The default password for RBS credit cards seems to be mothers maiden name

jem16

Dr_Cuckoo3 wrote: »

I would be surprised if RBS divulged any information about the status of the account without the password

True.

It requires the following


Account Number: XXXX-XXXX-XXXX-XXXX
Expiry Date: (MM/YY) /
Last Three Digits of Signature Panel Code:
Name Embossed on card:

Primary Cardholder's Mother's Maiden Name:
Primary Cardholder Date of Birth: (DD/MM/YYYY)

I didn't want to go through all of that if it wasn't necessary.

Now that you have registered for online banking (current accounts) presumably you will have specified a password to use with telephone banking (current accounts) they may be able to add the credit card to your current account online banking or find out the nature of the problem

It certainly asked for a password which is now set up. It also said that details of the credit card account would be added within 7 days. Perhaps I just need to wait and see for a bit.

Once that is fixed you can register for credit card online banking and order a new PIN , or just order a new PIN in writing - which will not require disclosure of your password

My father sent off a letter yesterday requesting a new PIN. I am just wondering if that has something to do with all this bother now. However I would have thought it would still have verified all of the details of the card.

The default password for RBS credit cards seems to be mothers maiden name

That would have been one of the first that was tried. He was told it wasn't that. It also asks for password/mother's maiden name when registering - mothers' maiden name was used.

PurpleJellyFish

Have you tried using the automated service when you call in? There is an option on there to have a PIN reminder sent. Pot luck as to the verification questions but should be ok if you know mother's maiden name and details from the card

jem16

PurpleJellyFish wrote: »

Have you tried using the automated service when you call in? There is an option on there to have a PIN reminder sent. Pot luck as to the verification questions but should be ok if you know mother's maiden name and details from the card

Thanks.

Written request sent so will see what happens and then give that a try.

James

re PIN.

Were you aware that they can apply for a Chip & Signature Card vice Chip & PIN?