Speaking to HSBC by phone

whitesatin

I have had a very frustrating morning and I am still not assured that I have the correct answer to my problem. Wondered if anyone can help.

Is there any way that I can speak to a call centre here in Britain or, better still, direct to my branch. I tracked down a branch number by going through as if it was a new account but when I rang, I had to leave a message as the number was not available.

I might end up having to go into my branch but it is not easy for me.

Lokolo

Depends on the time of day you call. Late night I usually get American or someone I believe. I rarely use phone banking, I have only used it ~twice in 10 years.

chuckley

they talk trash on the phone. tell u to phone them but when you do they say u have to dela with it in store. they are beyond useless with their information.

olly300

To be honest if it's a complaint then deal with it by writing a snail mail letter to their complaints address putting formal complaint as the title on the letter.

If it's not a complaint then go into a branch. Save you the stress of dealing with people who want to get you off the phone.

Loughton_Monkey

Transfer to First Direct.

You speak to someone in England,

- Without any irritating IVR
- who is always helpful
- will never let the phone ring more than 3 times
- who is truly customer focussed.

jambosans

Loughton_Monkey wrote: »

You speak to someone in England,

This is a little pedantic, but nonetheless, I believe you mean Britain. First Direct has two call centres, one in Hamilton, Scotland and the other in Leeds (link).

Loughton_Monkey

jambosans wrote: »

This is a little pedantic, but nonetheless, I believe you mean Britain. First Direct has two call centres, one in Hamilton, Scotland and the other in Leeds (link).

True, but I never get Scotland. Only Leeds.

Their Scottish centre had to close for a day or two with the snow.

whitesatin

jambosans wrote: »

This is a little pedantic, but nonetheless, I believe you mean Britain. First Direct has two call centres, one in Hamilton, Scotland and the other in Leeds (link).

LOL, it is not a mistake I usually make, being Scottish myself.