consumer rights help needed please!! wrong sofa delivered!

bikingbarney

Hi all im after some advice...

in june we visited a local sofa company who had a nice leather corner sofa we wanted to look at.

they told us they could do the corner piece in a proper right angle and not a rounded corner unit.

so we placed the order and waited......

fast forward to saturday and the sofa arrives and it has the wrong corner piece with it.

so i go into the shop straight after it was delivered and told them im not happy.

they told me there was nothing they could do on that day and come back monday.

so i went back to day and showed them the drawing the salesman did for us (which is also on the invoice) and told them again im not happy, the invoice also had measurement on which showed the right angle corner bit to be a metre square, the bit that turned op is 2 metres wide and just wont fit in our front room.

the sales man told us he would get back to us later today, which he did to tell us that they never promised us that and they cant get one??

we paid cash for the sofa, what are my rights as an unhappy customer??

i managed to find the sofa on a website which had the correct corner piece but this other company no longer sells that sofa??

help!!

isplumm

bikingbarney wrote: »

Hi all im after some advice...

in june we visited a local sofa company who had a nice leather corner sofa we wanted to look at.

they told us they could do the corner piece in a proper right angle and not a rounded corner unit.

so we placed the order and waited......

fast forward to saturday and the sofa arrives and it has the wrong corner piece with it.

so i go into the shop straight after it was delivered and told them im not happy.

they told me there was nothing they could do on that day and come back monday.

so i went back to day and showed them the drawing the salesman did for us (which is also on the invoice) and told them again im not happy, the invoice also had measurement on which showed the right angle corner bit to be a metre square, the bit that turned op is 2 metres wide and just wont fit in our front room.

the sales man told us he would get back to us later today, which he did to tell us that they never promised us that and they cant get one??

we paid cash for the sofa, what are my rights as an unhappy customer??

i managed to find the sofa on a website which had the correct corner piece but this other company no longer sells that sofa??

help!!

Hi,

I would reject under sales goods act - not fit for purpose .... you have paperwork showing what you ordered - so keep that & threaten them with court - keep pressuring them ....

Mark

Unintentional

isplumm wrote: »

Hi,

I would reject under sales goods act - not fit for purpose .... you have paperwork showing what you ordered - so keep that & threaten them with court - keep pressuring them ....

Mark

Or not as Advertised.

isplumm

Unintentional wrote: »

Or not as Advertised.

indeed ......

shaun_from_Africa

Don't bother going back to the shop again.

Write out a letter stating that as the delivered goods are not what you ordered, you are declining acceptance of them as is your legal right under the sale of goods act and that you wish for the shop to collect the goods within 7 days and issue you a full refund.

Keep a copy of this letter and make sure that send it by recorded delivery so that you can prove that they received it.

If they fail to respond to this letter, your next stop should be Consumer direct to get advice as how best to proceed.

bikingbarney

Thanks for all the replies!!

I went into see them today and they are refusing to budge on it , they are saying that on the order from i wanted a corner unit and they have delivered a corner unit.

the little diagram which is on my order form isnt on theirs ??

wife has been crying all day as they are basically saying tuff!!

themull1

How did you pay?

isplumm

bikingbarney wrote: »

Thanks for all the replies!!

I went into see them today and they are refusing to budge on it , they are saying that on the order from i wanted a corner unit and they have delivered a corner unit.

the little diagram which is on my order form isnt on theirs ??

wife has been crying all day as they are basically saying tuff!!

if you paid on cc - go & see them - otherwise it might be a letter before action time.

Mark

bikingbarney

thanks for the replies ...

we paid a lump of it on our credit card and the rest cash as there was a 2% charge for balances paid by cc.

I spoke to consumer direct and they have advised me to write 2 letters, one to the company basically about the sales of goods act and that the item is not as described and that i want a full refund.
the other to my credit card company about section 75 of the consumer credit thing holding them jointly liable.
both letters going into the post recorded tomorrow!!
fingers crossed
the diagram is only on my order form as i think it was drawn on about an hour after placing the order for my piece of mind as i was going away for 4 months and the wife would be looking after it.
dimensions are on a compliments slip which is what they (sales chap and store manager) gave us to go and measure up with, this slip is attached to the order form.

bikingbarney

Letters have been sent recorded delivery today to both the card company and the sofa people.

Ive noticed that on my credit card receipt the company is ELS ??

has anyone heard of these people?

cheers

steve