Please help! Ato Medical.

cit_k

sunnyone wrote: »

You are only allowed to have the person with you take notes if the assessor agrees

Just remembered that bit too, thats worthy of another complaint - as that is not the case.

The assessor cannot refuse to allow you or your companion to take notes.

If they see notes being taken, they have to read out a warning script, but cannot stop you from proceeding with taking notes.

The assessors training manual makes it VERY clear they cannot stop anyone from taking notes.

4.1.4 Taking of Notes during an Examination by Claimant or Companion
From time to time you may encounter a situation where the claimant is accompanied by a companion and either the claimant or companion may wish to take notes during the assessment.
Persons who are entitled to be in attendance are always entitled to take notes.
This is because it is for their own purposes and not an official record of the process.
To attempt to deny the right to do so is likely to be contrary to Human Rights legislation.

If you complain, I would make sure you state you feel a breach of your human rights took place at the medical, as indicated by their own official documentation, which makes the complaint a very serious one against ATOS.

sunnyone

MY friend wouldnt like it if I complained, I cant have been the only deaf person the nurse has met yet she showed complete ingnorance when I told her I need to see her lips when she spoke to lip read her.

My friend gets easily confused and shes very forgetful, its part of her condition but the nurse cut me off every time I spoke and said my friend must answer and not me but I only went to help her and because I see her every day so I do know how her condition affects her day to day.

I agreed to go after reading all the posts on here about ATOS, Im disgusted at the way the HCP behaved and my friend has failed the medical, she got the letter today and shes very upset and shes stuck in the house alone most of the time because of the four foot of snow we have here.

She will appeal the zero points she got, yet she was put in the WRAG about seven months ago and nothing has changed.

celinepatricia

NouveauRiche wrote: »

I echo dmg24. I know of MANY people who have had their ATOS assessment with no problems whatsoever. (Remember this is an assessment, not a medical.) My advice is to take someone with you. They ARE allowed to speak to clarify and back up your answers. When I visited my GP last week, I asked him if he had any patients who had been taken off ESA and put on JSA and he hadn't. It is a large medical centre with 6 doctors and has a high proportion of benefit claimants.

I would like to point out that this assessment can result in you losing your benefit and some of these assessors have some very strange ideas of what people can and cannot do.. they ask you to do something like bend and touch your knees, you say Im sorry I cannot manage to do that and when the report comes back it says the customer had no difficulty in doing this task???

I asked my doctors (also a large medical centre) the same question and was told that they have had so many come into them that they now direct them to the CAB as when they dowrite a letter for the claimant it is disregarded.

FTW

NouveauRiche wrote: »

I echo dmg24. I know of MANY people who have had their ATOS assessment with no problems whatsoever.

This is obviously not the Sunderland ATOS centre, because I know of MANY people who have had their ATOS assessment there who have ALL had problems.

NouveauRiche

Ooops! Sorry - I should have said that I have had a health problem for the last 7 years, but I managed to keep working at first. I have only been unable to work since June 2008 - I had my assessment in Sheffield two weeks ago, I have been moved off the old IB and put onto ESA.

cit_k

FTW wrote: »

This is obviously not the Sunderland ATOS centre, because I know of MANY people who have had their ATOS assessment there who have ALL had problems.

I agree.

Do you have any idea if the newcastle centre is better out of interest, I cant say I have seen much online about it, most of the worst complaints I see tend to come from the sunderland center..

FTW

cit_k wrote: »

I agree.

Do you have any idea if the newcastle centre is better out of interest, I cant say I have seen much online about it, most of the worst complaints I see tend to come from the sunderland center..

Not sure about Newcastle. I know where it is in Newcastle, but that's it. I was under the impression that it houses a call centre.